Tier 2 Enterprise Operations Engineer (Active Secret Clearance)

Great Hill Solutions is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is the federal government contracting business wholly owned by the Seneca Nation. SNG meets mission-critical needs of federal civilian, defense, and intelligence community customers across a variety of domains. The SNG portfolio receives shared services support from its parent company Seneca Holdings and is comprised of multiple companies that participate in the Small Business Administration 8(a) program. To learn more visit and follow us on LinkedIn.

The Seneca Nation Group companies offer competitive compensation and a strong benefits package including comprehensive medical and dental care, matching 401K, paid time off, flexible spending accounts, disability coverage, and other benefits that help provide financial protection for you and your family. We pride ourselves on our collaborative work environment and culture which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

Great Hill is seeking a Tier 2 Enterprise Operations Engineer in Washington, DC and Denver, CO. The successful candidate will be responsible for providing Tier 2 troubleshooting and support for a virtual infrastructure using VMware. Additionally, the candidate will provide operations support for physical devices and cabling within a data center.

Roles and Responsibilities include, but are not limited to:

• Provide Tier 2 Incident Management triage, troubleshooting, and resolution for virtual infrastructure using VMware vSphere, vCenter, and various technologies.
• Fulfill Tier 2 Service Requests, including Virtual Machine builds, decommissions, and changes to resources.
• Provide technical customer communication and interface.
• Maintain and support physical devices and cabling within a data center, including servers, switches, routers, firewalls, and storage systems.
• Install and configure physical devices and cabling within a data center.
• Monitor IT infrastructure through prescribed tools and continuously ensure systems monitoring tools are configured to ensure comprehensive system state awareness.
• Utilize IT Service Management (ITSM) tools, including ServiceNow, to execute Tier 2 Service Request Management, Incident Management, and Problem Management processes.
• Participate in other ITIL process areas such as configuration management, change management, release management, service-level management, availability management, capacity management, service continuity management, information security management.
• Work collaboratively with other teams to resolve complex issues.
• Continuously improve operational processes and procedures.
• Ensure compliance with security and operational policies.

Basic Qualifications:

• Bachelor's degree in Computer Science or a related field or equivalent experience.
• 4-10 years of experience with VMware vSphere and/or vCenter.
• Experience with large-scale, enterprise-level environments.
• Experience with automation tools.
• Advanced troubleshooting skills.
• Expert knowledge of physical devices and cabling within a data center.

Diversity, Equity & Inclusion Statement:

The Seneca Holdings family of companies is committed to building an inclusive work environment that encourages, supports, and celebrates the diversity of our employees. We recognize that an inclusive corporate culture improves how we support our customers and also improves the collective impact we can make in our communities.

Equal Opportunity Statement:

Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.