Support Engineer - Houston
We are looking for an experienced Support Engineer to join our TE Instruments USA team in Houston, Texas. Are you a motivated and energetic individual with a technical background? Do you like to strive for excellence, and pick up wishes and needs when providing services to customers? Then you might be the perfect colleague for us!
In this role, you will be working closely together with a team of sales, service and application specialists based in our office in Houston with guidance from our Support Manager. You will be promoting and providing outstanding customer support and be responsible for maintenance, installation and troubleshooting of our machines for the TE-USA customer base.
What do we offer
TE Instruments USA is a young, dynamic and rapidly growing organization that offers a unique work environment. Here, you will work with an ambitious yet close-knit team, united by a shared commitment to excellence and customer success. Your role will have an immediate impact, allowing you to help shape the future of our company by proposing new initiatives, strategies and tactics. You will have ownership of your own process and success, all while having the support and encouragement from our senior leadership and the entire team.
In addition, we offer a competitive salary and benefits package, including medical insurance (Blue Cross; choice of bronze, silver or gold plan) and 401k with 5% company match. You will also receive a laptop and a mobile phone.
Are you excellent at these following activities?
- Performs preventive and/or corrective maintenance to TE products during customers visits (end users and global accounts) and providing technical support/assistance by phone, email, etcetera.
- Travelling within the USA is required for product installations, training, and service purposes. Occasional travel to Canada and Latin America may also be required.
- Monitors status of open support tickets and gives follow up until conclusion, using our ERP system.
- Responsible for achieving defined targets of both: Service and Spare Parts
- Picking up signals considering developments, trends and customer satisfaction during customer visits and providing feedback to the Commercial Team and delivering critical quality data to the management.
- Organizes and performs instrument demos, training and workshops together with the Sales Engineer.
- Responsible for personal inventory management and related communication with Order desk.
- Actively promote products to assist sales team in generating new business opportunities
Our ideal colleague has…
- Residence in the Houston area
- Experience - At least 3 years servicing/supporting Analytical Laboratory Instrumentation within or relate to the (Petro)chemical, Renewable energy or Environmental (water) industry.
Experience in the Elemental analysis and/or Ion Chromatography would be a plus .
- Education - Degree or diploma in a relevant field: lab or analytical instrumentation.
- Experience and comfortable using CRMs or ERPs .
Besides that, you are:
- An excellent communicator – You have strong verbal and written skills. You are friendly, patient and are a good listener
English required, Spanish is a plus!
- Customer focused - You are sensitive for needs, improving performance and skills.
- Ambitious and driven - You take ownership, respect & care for coworkers. You are a self-starter, self-supporting, motivated, stress resistant.
- Analytical and accurate – You are a problem-solver and good at diagnosing, troubleshooting and managing support tickets, while having eye for detail.
- A team player - You work effectively with inside sales teams or cross-functional teams to achieve common goals and have experience coordinating with team members to optimize lead management and sales processes.
Time to meet us
When Trace Elemental Instruments was founded in 2009, it started with just four highly devoted and motivated founders. Since then, our company has grown to become a leader in the development, production, marketing, sales and support of innovative laboratory instrumentation. In 2020, we expanded by opening a subsidiary in Houston, Texas, as an extension of our Head Office in Delft, NL. TE Instruments USA LLC operates as an independent company while maintaining strong communication and support with colleagues at the Head Office. In addition to providing direct support to our customers in the USA, Western Europe, and Canada, we collaborate closely with over 50 distribution partners worldwide.
Our close-knit team is the cornerstone of our organization. We believe that collaboration and mutual respect are essential to driving the innovative spirit that defines TE Instruments. We empower our employees with the tools and support they need to excel, and we encourage creativity in every aspect of our work. By maintaining open lines of communication, we ensure that new ideas are not only heard but also embraced, helping us stay at the front line of technological advancements.
We are deeply committed to developing our people from within, providing opportunities for growth that allow our team members to take ownership of their work and step into leadership roles. This growth mindset is integral to our shared commitment to excellence and our collective drive to push boundaries. Together, we focus on achieving our goals with precision, dedication, and a unified vision. Join us, and be part of a brand that is shaping the future of analytical science with passion, innovation, and an unwavering commitment to quality.
Interested?
Please send us your resume and motivation to
For any questions , please contact Angelina Koopstra at