Field Service Engineer

Description
Position Details :
Title: Field Service Engineer
Location: Hillsboro, OR; Fort Collins, CO
Shift: Rotating 12hr 3 on 4 off/3 off 4 on (7am-7pm)
Compensation: $30/hr - $40/hr depending on experience + eligible for OT
Benefits: Comprehensive health benefits, company covers most of the premium; $7,200 annual car allowance; 401k match;
Travel: 20% travel, some international, per diem when traveling
Position Description :
The key responsibility of the Field Service Engineer is to support customers with installation, maintenance and repair of company systems and retrofits.
• Installation and maintenance of company coating systems and/or retrofits on-site at our customer locations.
• Troubleshooting, diagnosis and repair of our systems.
• Tracking and reporting system performance.
• Recommendation, development and execution of action plans to optimize the availability and performance of our systems.
• Provide technical support and advice for our customers.
• Acting as interface between company management and our customers.
• Evaluate and diagnose problems and make appropriate repairs.
• Expediently escalate issues to supporting resources when necessary.
• Work with technical support, customer & field engineers in isolating and solving problems.
• Answer customer questions and assist customers in a professional manner.
• Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports.
• Provide appropriate support and assistance to less experienced personnel as necessary.
Training:
• Apprenticeship Training: Megatronics Course
• Will also get training in Switzerland
Requirements:
• Associate degree in an Engineering field or equivalent experience.
• Mechanical aptitude and knowledge of robotics, pneumatics, hydraulics, electronics, and vacuum processes, and relevant software.
• Demonstrated experience using computer applications, including data analysis tools, word processing, spreadsheets, and presentation software.
• Must be able to get a passport and travel overseas for training.
Personal Skills:
• Customer service mindset.
• Ability to complete assignments with attention to detail and high degree of accuracy.
• Proven ability to perform effectively in a demanding environment with changing workloads and expectations.
• Work independently or as part of a team and follow through on assignments with minimal supervision.
• Ability and desire to work in a safe manner at all times.
• Can work under deadlines and stressful situations.
• Clear and effective communication skills.
• Strong customer focus and commitment to customer satisfaction.
• Must be able to read and interpret data, information, and documents.
• Ability to train and mentor engineers and customer employees.
• Willingness to continue learning and growing in a professional environment is necessary.
Working Conditions:
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Requires travel dependent on company needs.
• While performing the duties of this job, the employee routinely is required to stoop, kneel, crouch, twist, reach, and stretch.
• The employee may occasionally lift and/or move up to 60 pounds in weight unaided.
• Work is often conducted at a customer site and requires familiarization with customer rules and policies regarding worksite behavior and safety.
• Expect to spend more than 50% of the time inside the clean room working with company equipment.
• Position works under the direction of a manager.