Primary Skills: LDAP/Active Directory, Email Troubleshooting, Web Services (SOAP/REST), Network Troubleshooting, Scripting (JavaScript), SQL, Application Support
Contract Type: W2
Duration: 12 months
Location: Santa Clara, CA, 95054
Pay Range: $40 - $45 Per Hour
Job Summary
We are seeking a Technical Support Specialist to join our dynamic team, providing critical support for complex computer systems, software integrations, and networked or wireless systems. In this role, you will act as a Customer Advocate, supporting users and administrators of our platform by resolving technical cases, troubleshooting unexpected behaviors, and answering technical inquiries about the ServiceNow software and platform. Our ideal candidate will have a robust understanding of LDAP/Active Directory, email troubleshooting, web services, network troubleshooting, and possess hands-on experience in scripting, ideally JavaScript, along with familiarity with relational databases.
Job Responsibilities
- Provide technical support to users/administrators, understanding and troubleshooting complex technical situations.
- Understand our platform, cloud technologies, and troubleshooting practices for successful issue resolution.
- Resolve technical cases regarding the ServiceNow software and platform.
- Gain substantial knowledge of the ServiceNow platform and its core functionalities.
- Analyze data to isolate potential causes of technical issues and involve others to achieve goals.
Job Requirements
- Deep understanding of Web Services (SOAP, REST).
- Fundamental networking skills, including troubleshooting (e.g., Ping, Telnet).
- Scripting knowledge and familiarity with a programming language, preferably JavaScript.