Overview:
Steampunk is seeking a Senior IT Engineer to work with the Chief Information Officer (CIO) Team to support and manage internal IT infrastructure and personnel IT technology requirements as the company grows.
Responsibilities:
In this position, you will be responsible for performing Tier II/Tier III troubleshooting for the Steampunk Support Desk. In addition, you will work with stakeholders to lead and implement complex IT projects through all lifecycles (requirements, engineering, test, etc).
Contributions:
- Manage and oversee new computer technology used by Steampunk employees.
- Provide oversight for new hire orientations with new IT technology configurations, software, and remote access.
- Provide Tier II & Tier III troubleshooting for Steampunk technology hardware and software issues and escalate with IT team and vendors, as needed.
- Organize and monitor Steampunk technology assets in Azure Entra/Intune/Jamf and inventory applications.
- Lead IT projects to completion including requirements gathering, procurement, testing, deployment, and maintenance.
- Enforce Steampunk IT policies and configurations with all deployed IT technology.
- Document processes and knowledgebase articles for the CIO Team and Steampunk employees.
- Participate in CIO Team Agile Sprints to accomplish quarterly goals.
- Management of junior level IT support Tier 1 employee(s) and Steampunk intern tasks.
- Provide integration support for Steampunk cloud projects.
- Provide backup assistance to AV and AV related events.
- Assist the security team with forensic investigations.
- Work with the CIO Team to test, deploy, and troubleshoot new technologies and applications.
Qualifications:
Required Skills:
- 8+ years experience performing systems administration, cybersecurity, and/or systems engineering.
- At least 3+ years of experience leading complex engineering IT projects through all lifecycle phases.
- At least 2+ years working in Microsoft Azure and Office 365 environments.
- At least 2+ years managing subordinates.
- Demonstrated ability to work with stakeholders including excellent communication skills.
Preferred Skills:
- FreshService, ServiceNow or similar IT ticketing system.
- Audio and Video experience (e.g. Tesira).
- Microsoft, AWS, Apple, Networking and/or Cybersecurity certifications.
About Steampunk:
Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our Human-Centered delivery methodology , we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an employee-owned company , we focus on investing in our employees to enable them to do the greatest work of their careers – and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit steampunk.com .
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.
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