Principal Software Engineer, AI

Hi Marley is the first intelligent conversational platform built for P&C insurance and powered by SMS. Designed by insurance professionals, Hi Marley enables lovable, convenient conversations across the entire ecosystem, saving money and time for carriers while building customer loyalty through delightful interactions. Hi Marley's industry-leading collaboration, coaching and analytics capabilities deliver crucial insights that streamline carrier operations while enabling a frictionless customer engagement experience. The solution is made for the enterprise; it's fast to deploy, easy to use and seamlessly integrates with core insurance systems. Through its advanced conversational technology, Hi Marley reduces friction – empowering innovative carriers to reinvent the customer and employee experience.

As Hi Marley continues to grow, we're seeking a Principal Software Engineer with deep expertise in generative AI and a passion for innovation to help us transform the insurance industry with cutting-edge technology. In this role, you'll design scalable and cost-effective AI architectures that adapt to evolving tools, while spearheading AI R&D efforts to unlock the potential of our data. You'll tackle impactful projects, experiment with new models, and engage with the broader AI community to push the boundaries of what's possible. If you're excited about AI's potential, curious about new advancements, and eager to deliver real value to our customers, this is the role for you! We thrive on teamwork and shared enthusiasm, which is why this role involves joining us in the office for two days each week.

What You'll Do:

• AI Research & Development : Partner with leadership and cross-functional teams to unlock the potential of our data and develop AI strategies that deliver real value to our customers.
• Design & Architect AI Systems : Build scalable and efficient AI architectures that support the creation of AI agents and remain adaptable to rapidly evolving technologies and business objectives.
• Optimize & Integrate AI : Collaborate with Product and UX teams to refine prompts, fine-tune AI models, and integrate innovative AI solutions (e.g., RAG, LangChain, etc.) to enhance user experiences and drive business outcomes.
• Lead, Mentor, & Innovate : Drive AI innovation within Hi Marley, mentor others, and foster a collaborative and energetic work environment while staying at the forefront of AI advancements.

What We're Looking For:

• Generative AI Expertise : 2+ years of hands-on experience with generative AI models, coupled with 10+ years in software development. Proficiency in both API-based solutions (e.g., OpenAI) and self-hosted models (e.g., Ollama) is key. We encourage candidates from diverse backgrounds, including those with less overall experience, to apply if they meet the core AI requirements.
• API & Cloud Integration : Strong track record of integrating AI services via APIs, especially within cloud platforms (AWS, GCP, or Azure). Familiarity with cloud-based AI tools like AWS SageMaker is a plus.
• AI Optimization & Frameworks : Expertise in optimizing AI models and selecting appropriate tools (e.g., vector stores, RAG, LangChain, LlamaIndex). Ability to craft and fine-tune prompts for production environments to meet business objectives.
• Full-Stack Development : Proficiency in Python, Ruby, Node.js, and/or TypeScript, with a solid understanding of backend development and familiarity with frontend frameworks.
• Database & SQL Expertise : Strong understanding of SQL databases and how they apply to AI-driven solutions.
• CI/CD & AI Performance Monitoring : Experience in deploying AI models in production, with a focus on deployment, model efficacy testing, and prompt & model monitoring to ensure reliable performance in alignment with objectives.
• Collaboration & Communication : Ability to collaborate cross-functionally with product teams, UX designers, and engineers. Communicate AI concepts clearly to non-technical stakeholders, ensuring alignment with business goals.
• Responsible AI Practices : Strong understanding of ethical considerations surrounding AI, including bias mitigation, transparency, and user privacy, ensuring alignment with company values.
• Continuous Learning & Adaptability : Enthusiasm for staying current with evolving AI technologies and quickly adapting to new tools and methodologies.
• Product Mindset : Ability to translate business needs into AI-powered solutions, delivering features that drive measurable value.
• Technical Leadership : Proven experience in leading AI projects, mentoring teams, and ensuring innovative, best-practice-driven implementations.

Who We Are:

Hi Marley has three core values that are the foundation of our company culture, which every employee embodies:

• Max Courage - we encourage our team, our customers, and their customers to dream big, try new ideas and maximize impact by measuring risk.
• Be Humble – we lead with appreciation and promote a culture of humility, compassion and openness to learn from anyone, anywhere.
• Ubuntu "I am because we are" - we believe true success is much bigger than any single individual or company. By aligning our individual aims behind a shared purpose we can achieve our fullest potential, together.

Benefits and Perks:

On top of an exciting, supportive and intellectually curious workplace, we provide:

• Full benefits package for employees working 30+ hours per week, including parental leave, a matching 401k program, and medical, dental, vision, disability, and life insurance.
• Open vacation policy - we all work hard and take time for ourselves when we need it.
• Competitive salary and generous stock options - we all get to own a piece of what we're building.
• A fun, lively startup culture.
• Core values-based leadership.
• A culture of employee engagement, diversity and inclusion.
• Ample opportunities to learn and take on new responsibilities in a fast-paced, growth-mode startup.

Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.

Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please review the documents under "E-Verify Poster" here: