Principal UX Designer

Description

Skillable is a 100% remote and virtual tech company that’s modernizing the world of training. Come share your professional magic with highly talented, driven, and fun colleagues who believe in the power of “skilling.” Experience what a true team focused on doing the right thing feels like!

Our people and talent are what make us great and fun! We work together to create amazing solutions and experiences for our customers and their clients. We utilize our employees’ personal strengths to help our company grow and ensure our team is living their best, authentic life. We don’t just share our appreciation for our team members once a year with a branded mug—it’s shared on a daily basis. Our remote work environment blends the demands of work and life without the added pressure of commuting or feeling guilty about leaving early to visit the dentist.

Come work with us and learn what teamwork and integrity blended with an emphasis on well-being and balance can do for your career!

The Principal UX Designer will work on Skillable's Product and Technology Group. This group encompasses a wide range of departments and areas within the company. From Platform, to Development, Product Management, and Data; the Product and Technology Group is led by the best of the best. They are focused on building and delivering the best platforms and features for our customers and ensuring the stability and security of our systems.

The Principal UX Designer is responsible for developing modern and innovative UX designs aimed at enabling customers to best leverage Skillable products in ways that result in better overall customer satisfaction and increased usage. Serve as a valued partner and ensure strong communications with customers, users, and internal team members to create design mockups that serve all stakeholders.

Responsibilities:

• Engage with customers and team members to better understand the challenges, wants, and needs of each Persona in terms of overall product/platform User Experience.
• Partner closely with core product managers, marketing, and client experience on conducting user research.
• Create human-centered designs and intuitive, functional, user interfaces while placing heavy value on patterns and reusable components.
• Create and maintain usability documentation.
• Proactively consider accessibility standards in every UX design.
• Invest time researching emerging patterns and Best Practices for UX Design.
• Lead process of scaling UX design and transitioning Skillable’s product and engineering processes to a “UX Design first” methodology, driven by comprehensive mockups, prototyping, and collaborative hand-offs.
• Ensure all members of your product team are aware of product discovery and prototyping in process and/or within a three-month timeframe.
• Work with the team to establish the most effective and efficient rhythm of product and UX design communication and follow-up with team members and customers.
• Proactively identify, document, and share recommendations for platform improvements; collaborate with Engineering and Product team members to understand and help shape the roadmap.
• Work with marketing to support in product messaging and brand.
• Proactively drive contracted designer relationships to best enable product teams.
• Assist product owners and engineering leads with scope and estimation for proposed solutions leading to accurate cost and timeline estimates.
• Participate in Scrum ceremonies for development teams, clarifying requirements, listening, and weighing alternative suggestions, and leading pivot opportunities.
• Engage with content services and operations to customize user interfaces to meet customer needs.
• Create and document customizations that can be reused and repurposed for customers with similar needs.
• Identify similarities in customer requests for growth areas to platform native customization support.
• Support and promote the company values through positive interactions with both internal and external partners and customers on a regular basis.
• Other strategic business initiatives or cross-functional project involvement as required.

Requirements:

• BS, BA or equivalent professional experience.
• 10+ years working with customers to understand their challenges, and collaborating with architects, developers, database admins, and related peer groups to create and iterate on user experience designs.
• 10+ years designing and building interactive prototypes and mockups.
• 3+ years creating component-based design systems for libraries like JQuery UI or React.
• Create and transpose sketches, wireframes, mock-ups into working code.
• Experience and understanding of Learning Management Systems (LMS), content creation, and/or content delivery systems highly desired.
• Ability and willingness to participate in multiple technical projects concurrently.
• Desire and ability to work at a fast pace.
• Desire to engage with customers/users as needed to perform UX research as needed.
• Strong attention to detail.
• Able to think independently to resolve complex system issues.
• Excellent written and verbal communication skills.

What’s in it for You? Rewards and Perks:

We believe in providing a suite of benefits that ensure our employees know we appreciate them as people first. Skillable wants to be a company that promotes physical, emotional, and all-around well-being through our benefit offerings! Subject to eligibility requirements, the Company offers comprehensive benefits including:

• Fully remote with a monthly stipend to pay for office services and supplies.
• Medical (2 plan options), dental (2 plan options), vision, health savings account with generous employer contributions, healthcare spending accounts, dependent care spending accounts, EAP, group paid life insurance, group paid STD and LTD and voluntary life/AD&D insurance, accident and critical illness options.
• 401(k) with Company match, tuition reimbursement, healthy lifestyle reimbursements.
• Open PTO, Paid holidays, bereavement leave, parental leave, caregiver leave, and paid FMLA leave.
• Friends and Family Friday to end our standard workweek at 2pm local time; Full company closure during the 4th of July holiday week.
• Access to pet insurance; Access for employees and dependents to Skillable learning opportunities through our product and more!

Working Conditions:

The conditions for this position are in a remote home office setting, requiring a space that supports privacy and focus to attend to regular and frequent video and voice calls. Employees in this position will use their computer or phone on an ongoing basis throughout the day. Travel is anticipated up to 10% of the time for critical business meetings and industry events.