Technology Support Engineer

Maslow Media Group is the nationally recognized Workforce Solutions provider for Broadcast Media and Information Technology talent. Headquartered in the Washington DC Metro area, The Maslow Group is your preferred partner for Media and IT Contingent Staffing, Executive Search, Managed Services, Production Services and Employer of Record (EOR)/paymaster solutions.

We are currently searching for a Technology Support Engineer to fill a full-time ongoing contract position with our client, a 24-hour international public news media corporation.

Position is onsite in Washington, DC.

Anticipated Work Schedule: 8 Hours, 5 days a week

Key Responsibilities and Accountabilities:

• Perform preventive maintenance for critical systems to avoid on-air output service interruption.
• Setup and maintain critical IT devices used by field journalists and external bureaus (Reporters, Cameramen, presenters, etc.) to ensure business continuity and provide support remotely when required.
• Support and maintain on-air systems and core business applications (iNews, News Browse, Outlook, Telephone Systems, Webfeed, etc.).
• Respond to end user incidents and requests (calls, emails, and ESS) and ensure all calls are logged, updated, and closed accurately as per agreed Service/Operational Level Agreements (SLAs/OLAs).
• Diagnose, troubleshoot, and resolve issues related to hardware, software, network, and communication devices and provide documentation.

Other Responsibilities:

• Record all IT hardware & software assets using the followed Asset Management process.
• Prepare general reports relevant to the job and submit them to superiors.

Education:

• Bachelor's degree or higher in IT, Computer Science, or related field, or exceptional prior experience.
• Tertiary qualifications in IT systems related Industry Standard Certifications preferred. Advanced Certifications are a plus.

Experience:

• 2 years of experience in a related field – Industry Background.

Skills:

• Written and verbal communication.
• Troubleshooting and problem-solving skills.

Knowledge:

• English and Arabic.
• IT hardware and software.
• IT technologies, networking, and various operating system setup, configurations, and technical support skills.

Abilities:

• Able to provide technical support to end users quickly.
• Able to work under pressure.
• Able to work in assigned shifts.
• Able to multi-task.
• Able to provide remote support.
• Adaptability and flexibility.

Tools and Equipment:

• Testing equipment.
• Ticketing system.
• Remote desktop utility.
• ITIL Foundation certification preferred (or ability to become certified within 3 months of hire).

Pay Range: $17.50 - $26 per hour.

Benefits:

As a full-time Maslow Media Group employee, in this role you will enjoy the following benefits: Paid time off, Paid holidays, Medical/Dental/Vision insurance coverage, 401K, Short-term disability coverage, Life insurance, Legal services, and Employee perks programs.

What’s in it for you:

• Join a company that offers challenging and rewarding careers where your efforts will be recognized and rewarded.
• An opportunity to work with experienced leaders who provide the tools and training necessary for you to contribute to the continued success of the organization.
• Comprehensive benefits package including medical, dental, and 401K.

About Us:

Since our founding in 1988, The Maslow Media Group has grown to become the Workforce Solutions leader in Media (Maslow Media) and IT (Intelligent Quality Solutions/IQS) verticals, aiding Fortune 100 corporations, financial institutions, government agencies, technology, and broadcasting organizations. As an Employer of Record (EOR) in all 50 states, MMG can hire, train, recruit, and employ the talent required to ensure our clients meet their corporate growth goals.

The Maslow Media Group is committed to equal employment opportunity for all workers regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We celebrate diversity and are proud to be an equal opportunity workplace and an affirmative action employer.

We pride ourselves on the ability to quickly evolve and respond to shifting market conditions by creating scalable, predictable, high-quality solutions. For more information, visit us at:

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