Emergency Communications Engineer

Job Title: Emergency Communications Engineer

Work Location: Brooklyn, NY

Duration: 12+ months Contract

Position Summary:

Justification:

· The Emergency Communications Engineer, reporting to the Director of Emergency Communications, as part of the Public Safety and Emergency Management division, is responsible for providing support for the communication services and technologies that make up the NYC 911 and emergency response services for the residents and visitors of New York City. It is urgent that we fill this role as soon as possible to ensure that there are no impacts to life safety support services or delays with any critical projects.

SCOPE OF SERVICES

· Oversight of vendors supporting emergency communications, telecommunications services, and infrastructure

· Coordinate with 911 Originating Service Providers, neighboring jurisdictions and Emergency Communications Relay Centers

· Deployment of and support for Emergency Communications network infrastructure including racking and cabling equipment

· Configure and test Emergency Communications network infrastructure

· Technical support for E911 and NG911 telephony and telecommunications systems and services associated with 911 call delivery to New York City's Public Safety Answering Centers

· Technical support for Text-to-911 (TT911) services, including inbound and outbound SMS, MMS and RTT technology and services

· Technical support and oversight for vendor managed ESInet services and systems

· Technical support for Public Safety Unified Communications systems and services

· Technical support for all emergency point-to-point, alarm relays, automated inbound 911 relays, telematics and third-party 911 communications

· Triage and investigate incidents involving communication, infrastructure and service failures, including identifying root cause and remediation

· Technical support for 911 and TT911 test environments within the 911 lab, validate test cases and results.

· Provide Emergency Communication technology asset management support

MANDATORY SKILLS/EXPERIENCE

· 8+ years of experience working in a data center or in the field supporting related work

· 8+ years of experience in network support, LAN/WAN troubleshooting.

· 8+ years of experience in communications routing, transport and delivery (Wireline, Wireless and VoIP)

· 8+ experience using documentation tools (MS Excel, MS Visio, MS Word, Etc.)

· Working knowledge of networking hardware and topologies

· Working knowledge of telecommunication cabling standards, ability to pull and terminate cabling in a variety of customer environments

· Working Knowledge of computing systems and hardware

· Experience with LEC circuits termination and turn-up

· Ability to perform physical work related to the job

· Ability to follow detailed job documents

· Must be willing to travel within the NYC region to meet customer SLA's

· Must be willing to work on-call, after hours and weekends when required

DESIRABLE SKILLS/EXPERIENCE:

· Bachelor's degree from an accredited college in computer science or related area of study

· Strong oral, written, and presentation skills; ability to communicate in a credible and confident manner in clear, concise language

· Experience with Emergency Communications infrastructure, systems, applications and related technologies

· Knowledge of E911 call routing, selective routing, trunking and location-based routing

· Knowledge of DMS and ACD systems

· Knowledge of ANI / ALI services and functionality

· Knowledge of 9-1-1 Call Handling Systems

· Knowledge of Land-mobile-radio systems, P25 conventional and trunked networks

· Knowledge of NG9-1-1 ESINET call routing

· Knowledge of SMS, RTT, TCC routing, SMS aggregation

· Knowledge of GIS and location-based identification systems

About Us:

InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.