Field Application Engineer

About Us

We are Rapid Robotics and are proud to be a Bay Area robotics company. We are passionate about building accessible and affordable AI-driven solutions that address the manufacturing labor crisis.

Our mission is to provide manufacturers with a robotic solution that can be deployed against simple tasks in hours rather than weeks and at a fraction of the cost of other automation solutions that require extensive manual programming. Our product is a fully integrated robotic arm work cell trained to perform tasks out of the box and learn new tasks via our cloud infrastructure, AI, and Computer Vision.

At Rapid, everyone has a seat at our table, and we encourage collaboration and sharing ideas. We value mutual respect, innovate with purpose, and, most importantly, put our customers first. These values have helped us build toward becoming the biggest provider of robotics automation solutions.

About the Role

We’re hiring a Field Application Engineer to join our Customer Operations team. In this role, you will design, develop, debug, and deliver electrical controls, hardware, and software on our robotic automation solution.

This is a hybrid role located in the San Francisco Bay Area with non-travel time split between the San Francisco office and home office. Otherwise, 30% travel is required to support field installations.

How You’ll Make An Impact

• Before the Rapid workcell is deployed, work with the customer to learn about the task, including observing the current process, taking measurements, and getting sample parts, drawings, CAD, and machine documentation.
• Use simulation/CAD software to design the workcell layout for a specific task, keeping in mind arm reachability and task cycle time.
• Work with mechanical engineers to design or adapt grippers and part fixtures for the task.
• Get parts fabricated, and assemble and test them. Make any necessary design modifications, or feed them back to the mechanical engineers.
• Be on site when Rapid work cell is delivered and assist in unboxing and setup.
• Set up and test the work cell on the customer task, which includes the ability to install, troubleshoot, and maintain control components such as proximity sensors, relays, and vacuum ejectors.
• Train customers on the use of the system.
• Answer customer emails and phone calls on the use of the system.
• Make service calls to the customer when issues cannot be resolved over the phone.
• Work with the product and engineering teams to improve both the customer experience as well as the Field Application Engineer experience.

Qualifications

• 3+ years experience with manufacturing automation
• Strong ability to solve technical problems independently
• Strong interpersonal skills in representing Rapid to customers
• Experience working with industrial automation
• Familiarity working with industrial electrical and air, for both power and sensor uses
• Experience using hand tools for modification and assembly of metal and plastic
• Ability to support manufacturing hours when required
• Ability to drive to local customer sites frequently
• Ability to lift at least 70 lbs

We’re Excited if You Have

• Experience programming and using industrial robotic arms
• Experience in mechanical design and SolidWorks
• Experience with manufacturing process and fixture design
• Familiarity with coding in any language
• Experience with manufacturing or robotic work cell simulation software

Perks of Working At Rapid

We are proud to offer a comprehensive total rewards package, competitive base salary, ownership in the company, 401k, and health (medical, dental, and vision insurance). Our benefits also provide access to mental healthcare programs and virtual health services.

We offer a flexible work environment and value work-life balance - so our team can focus on what matters most. We have a flexible time-off policy - with one requirement - take time off to rest and recharge! Our company is closed for "Rapid Winter Break," between Christmas and the new year.

We have also created programs to encourage our team to connect and build relationships - "coffee buddies" and employee-led groups (virtual and in-person) like our beloved #furbots Slack channel and Women at Rapid.

Our Team is What Makes Us Special

We are proudly committed to cultivating a culture of diversity, inclusion, and connectedness that celebrates our differences in identity, experience, and point of view. We strive to create a workplace that reflects the communities we serve and empowers everyone to bring their whole, authentic selves to work.

Rapid Robotics is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, sex, age, educational background, national origin, citizenship, marital status, religion, sexual orientation, gender identity, and/or expression, lifestyle, veteran status, disability or any other federal, state or local protected class.

Rapid Robotics requires full COVID vaccination for employment in accordance with our Company's Vaccination Policy.