ServiceNow Developer, Analyst - Enterprise Technology

Blackstone is the world’s largest alternative asset manager. We seek to create positive economic impact and long-term value for our investors, the companies we invest in, and the communities in which we work. We do this by using extraordinary people and flexible capital to help companies solve problems. Our $1 trillion in assets under management include investment vehicles focused on private equity, real estate, public debt and equity, infrastructure, life sciences, growth equity, opportunistic, non-investment grade credit, real assets and secondary funds, all on a global basis. Further information is available at . Follow @blackstone on LinkedIn , Twitter , and Instagram .

Business Description:

Blackstone Technology & Innovations (BXTI) is the technology team at the core of each of Blackstone’s businesses and new growth initiatives. Serving both internal and external clients, we work to build the next generation of systems that manage risk, create efficiency, and improve transparency within the firm and across our broad community of investors and portfolio companies. Our core values are:

• Inquisitive
• Problem Solver
• Process Mindset
• Analytical
• Detail Oriented
• Innovative

BXTI is nimble and entrepreneurial – our open, agile design processes and rapid pace of development means that everyone on the team can make an impact from day one. We are problem solvers who can take projects from idea to implementation. We believe in active mentoring and developing excellence. We collaborate to find the best answers for our customers and for Blackstone. We are critical to the firm maintaining its competitive edge.

Role:

As a developer analyst, you will work with a group of talented stakeholders, developers, and quality assurance analysts in a highly collaborative and team-oriented environment to support technology solutions for Blackstone.

The ServiceNow team’s mandate is to provide technology service, asset, HR, and software management solutions & automations to a variety of teams in and outside of the technology group using the ServiceNow platform. You will strive to develop solutions that are enduring and require no maintenance and support and will be required to provide daily support as needed.

You will be expected to create stories, design and present solutions to the architects and the development team, presenting your solutions during code reviews where you will take feedback and implement changes. You will also provide constructive feedback during code reviews to others on the team.

Additionally, you will be expected to provide verbal status updates during daily scrum meetings where you can identify issues that are preventing you from moving forward, including, and not limited to any incomplete requirements.

Key responsibilities:

• Ensure a comprehensive understanding of the business objectives underlying each development initiative.
• Collaborate with the broader team to find acceptable solutions to problems.
• Proactively conduct investigations into issues, proposing actionable solutions and enhancements based on findings.
• Take responsibility for creating user stories, accurately estimating their scope, and executing the development of assigned stories.
• Work closely with business analysts to identify and address any discrepancies or gaps in project requirements.
• Identify when requirements may need to be adjusted due to technical limitations.
• Acquire a thorough understanding of the business domains relevant to your projects, as well as the specific software solutions and integrations, to ensure proficient diagnosis and resolution of user issues.
• Diligently manage and update the status of support tickets to comply with Service Level Agreement (SLA) standards.

Qualifications:

• Experience with ServiceNow development is preferred.
• Demonstrated proficiency in JavaScript, SQL, and Web services is essential.
• The candidate should be a meticulous problem solver who can dissect complex issues, identify critical elements, and devise both corrective and enhancement strategies.
• A strong process-oriented approach is necessary to comprehend and scrutinize the entire current state process, with the aim of recognizing how a proposed solution can enhance existing procedures.
• Must possess the ability to collect and interpret data pertinent to the issue, integrating this analysis into recommendations for systemic or procedural enhancements.
• Excellent communication skills are required for effective interaction and collaboration with various stakeholders and ServiceNow team members, ensuring clear conveyance of both technical and non-technical information through oral and written means.
• Bachelor's degree in Computer Science or a related technical field is required.

The duties and responsibilities described here are not exhaustive and additional assignments, duties, or responsibilities may be required of this position. Assignments, duties, and responsibilities may be changed at any time, with or without notice, by Blackstone in its sole discretion.