Frontend Software Engineer Graduate (Customer Service Platform) - 2025 Start (BS/MS)

Responsibilities

About ByteDance

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.

Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.

To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.

Join us.

About

The Customer Service Platform (CSP) is a team that integrates the product technology resources of the company's internal customer service system. Our mission is to provide users with efficient self-service solutions and provide agents with convenient tools so as to improve customer service experience.

We are looking for talented individuals to join us in 2025. As a graduate, you will get unparalleled opportunities for you to kickstart your career, pursue bold ideas and explore limitless growth opportunities. Co-create a future driven by your inspiration with ByteDance.

Successful candidates must be able to commit to an onboarding date by end of year 2025. We will prioritize candidates who are able to commit to these start dates. Please state your availability and graduation date clearly in your resume.

Applications will be reviewed on a rolling basis. We encourage you to apply early.

Candidates can apply for a maximum of TWO positions and will be considered for jobs in the order you applied for. The application limit is applicable to ByteDance and its affiliates' jobs globally.

Online Assessment

Candidates who pass resume evaluation will be invited to participate in ByteDance's technical online assessment through HackerRank.

Responsibilities:

1. Design and implement large-scale cross platform web-based features, user interfaces and Node.js based services for customer service platforms.
2. Responsible for optimising scalability, reliability and responsiveness of web-based application pages, and to deliver compelling end user experience.
3. Architect efficient and reusable front-end systems that drive complex web applications.
4. Keep at the forefront of emerging web-based technologies and trends, research and evaluate the latest web development frameworks, apply new technologies to drive iterative product improvements.
5. Research, design, and develop computer and network software or specialised utility programs.
6. Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis.
7. Update software, enhance existing software capabilities, and develop and direct software testing and validation procedures.

Qualifications

Minimum Qualifications:

1. Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline.
2. Industry experience in developing frontend web applications, with demonstrable expertise in deep optimisation of end user experience, stability & scalability, code modularity and rendering latency.
3. Strong JavaScript/HTML/CSS frontend engineering experience and strong familiarity with key concepts including asynchronous programming, closures and types, layouts, specificity, animation, cross browser compatibility and accessibility.
4. Deep understanding of the underlying design philosophy and implementation of common web frameworks, including React/Vue/Angular.
5. Deep familiarity and experience with common web compilation and bundling frameworks, including Webpack/Rollup/BaBel/AST/Gulp.
6. Good understanding of frontend - backend multi-tier application architecture and protocols, familiarity with product and software development lifecycle process.
7. Experience in development of no-code/low-code platforms is highly advantageous.
8. Experience in mobile/hybrid app development is a plus.

Preferred Qualifications

1. Agile, quick self learner, highly self-motivated with strong sense of product ownership and creative problem solver.
2. Deeply passionate about software coding/development and building great mobile/web applications.
3. Ability to perform independent research to solve complex technical problems.
4. Good collaborator and team player, comfortable working in a fast moving, culturally diverse and globally distributed team environment.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

ByteDance Inc. is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at

Job Information:

【For Pay Transparency】Compensation Description (annually)

The base salary range for this position in the selected city is $119000 - $168150 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.