Company:
Smart Gauge Staffing LLC
Location: Palm Beach Gardens
Closing Date: 18/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
PL/SQL Developer
Location: Onsite Palm Beach Gardens, FL 4-5 days a week
Must Have:
- PL/SQL
- Java
- reporting
- 5+ Yeas of experience
Notes: Wants someone who can be a problem solver and communicate well to others to get info to solve problems
Moving from on Prem to the cloud, AWS Highly preferred
We are looking for an experienced Onsite Tech Lead to join our Support Team. The ideal candidate will bring strong analytical and communication skills, along with robust experience in Java/ Python, PL/SQL, and PowerBI. The Tech Lead will be responsible for overseeing support operations, ensuring the delivery of high-quality technical support, and driving continuous improvement initiatives.
Key Responsibilities:
Lead and manage the support team, providing technical guidance and mentoring to team members.
Handle complex support issues, troubleshooting and resolving incidents efficiently.
Serve as the point of escalation for critical incidents, coordinating with relevant teams to ensure timely resolution.
Develop and optimize scripts and tools for support operations using Java/Python, and PL/SQL.
Utilize PowerBI to create and maintain dashboards, offering insights into performance metrics and operational KPIs.
Ensure documentation and knowledge base are up-to-date, incorporating best practices and solutions.
Foster and maintain strong communication channels between the support team, development teams, and other stakeholders.
Analyze support ticket trends and performance metrics to identify areas for improvement.
Implement process improvements and automation to enhance the efficiency and quality of support services.
Provide regular reports and updates to management on support activity and performance.
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum of 5 years of experience in a technical support role
Demonstrated proficiency in Java / Python, and PL/SQL.
Strong experience in creating and maintaining dashboards with PowerBI.
Excellent problem-solving and analytical skills with the ability to think strategically.
Outstanding communication and interpersonal skills, with the ability to articulate technical concepts clearly.
Proven ability to lead and motivate a team in a fast-paced, dynamic environment.
Experience with IT service management tools and practices (e.g., service now / Jira).
Knowledge of cloud platforms (e.g., AWS, Azure, GCP) and containerization technologies (e.g., Docker, Kubernetes) is a plus.
Relevant certifications (e.g., ITIL, AWS Certified Solutions Architect) are a plus.
Location: Onsite Palm Beach Gardens, FL 4-5 days a week
Must Have:
- PL/SQL
- Java
- reporting
- 5+ Yeas of experience
Notes: Wants someone who can be a problem solver and communicate well to others to get info to solve problems
Moving from on Prem to the cloud, AWS Highly preferred
We are looking for an experienced Onsite Tech Lead to join our Support Team. The ideal candidate will bring strong analytical and communication skills, along with robust experience in Java/ Python, PL/SQL, and PowerBI. The Tech Lead will be responsible for overseeing support operations, ensuring the delivery of high-quality technical support, and driving continuous improvement initiatives.
Key Responsibilities:
Lead and manage the support team, providing technical guidance and mentoring to team members.
Handle complex support issues, troubleshooting and resolving incidents efficiently.
Serve as the point of escalation for critical incidents, coordinating with relevant teams to ensure timely resolution.
Develop and optimize scripts and tools for support operations using Java/Python, and PL/SQL.
Utilize PowerBI to create and maintain dashboards, offering insights into performance metrics and operational KPIs.
Ensure documentation and knowledge base are up-to-date, incorporating best practices and solutions.
Foster and maintain strong communication channels between the support team, development teams, and other stakeholders.
Analyze support ticket trends and performance metrics to identify areas for improvement.
Implement process improvements and automation to enhance the efficiency and quality of support services.
Provide regular reports and updates to management on support activity and performance.
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum of 5 years of experience in a technical support role
Demonstrated proficiency in Java / Python, and PL/SQL.
Strong experience in creating and maintaining dashboards with PowerBI.
Excellent problem-solving and analytical skills with the ability to think strategically.
Outstanding communication and interpersonal skills, with the ability to articulate technical concepts clearly.
Proven ability to lead and motivate a team in a fast-paced, dynamic environment.
Experience with IT service management tools and practices (e.g., service now / Jira).
Knowledge of cloud platforms (e.g., AWS, Azure, GCP) and containerization technologies (e.g., Docker, Kubernetes) is a plus.
Relevant certifications (e.g., ITIL, AWS Certified Solutions Architect) are a plus.
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Smart Gauge Staffing LLC
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