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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
JLL is looking for an Observability Engineer to assist in the support and administration of the Datadog monitoring platform. The focus of this role will be ensuring the reliability, scalability, and efficiency of Datadog for monitoring and AIOps within the organization. The primary goal is to maximize the availability and performance of Applications, Infrastructure, and Network services while improving overall system stability. As part of a team, the engineer will interface with multiple internal and external teams. The right person will be a critical thinker, adaptable to change, and capable of juggling multiple work priorities.
Responsibilities
- Establish monitoring solutions to track the health and performance of systems and set up alerts to promptly respond to any issues or anomalies using Datadog.
- Instrument new devices and applications onto Datadog.
- Set up metrics, traces, and logs to monitor the health of JLL's infrastructure and applications.
- Develop and configure dashboards to observe the health of JLL's infrastructure and applications.
- Develop and maintain automation tools and frameworks to streamline operational tasks such as deployment, monitoring, and incident response using Ansible Tower.
- Investigate opportunities to minimize the impact of incidents and identify ways to prevent future occurrences.
- Analyze system performance, identify potential bottlenecks, and plan for future capacity needs to ensure scalability.
- Optimize system performance by analyzing and improving code, database queries, network configurations, and other system components.
- Collaborate with security teams to ensure systems are secure and compliant with relevant regulations and policies.
- Work closely with cross-functional teams, sharing knowledge, documenting procedures, and promoting best practices to improve system reliability across the organization.
- Configure AIOps capabilities to deliver noise reduction, event correlation, and enhanced Root Cause Analysis.
Experience & Education
- Minimum 5 years of experience working as an Observability/Site Reliability Engineer supporting Network, Infrastructure, and applications.
- Must have previous experience supporting Datadog as a monitoring tool within the following areas:
- Application Performance Monitoring
- Synthetic API and Browser Monitoring
- Network Device and Performance Monitoring
- Infrastructure Monitoring
- Previous experience developing Ansible scripts to support automation.
- Previous experience supporting and administrating an AIOps platform (i.e., Watchdog, Moogsoft, Big Panda, etc.).
- Previous experience working with Cloud technologies including Azure, AWS, Kubernetes, etc.
Technical Skills & Competencies
- Comfortable working in a fast-paced environment.
- Excellent verbal and written communication skills.
- Highly professional, with the ability to deliver solid work on tight schedules.
- Demonstrated ability to define new approaches to complex design problems.
- Experience working in Agile/Scrum delivery teams.
- Effectively communicate project status to the management team on a regular basis.
- Excellent problem-solving skills utilizing both internal and external resources.
- Self-starter and motivator with the ability to work in a team and solo.
- Flexibility in working hours to accommodate meetings with US colleagues.
- Ability to be accessible online to the team (Microsoft Teams) during their shift and attend key Sprint-related meetings using video conferencing.
Estimated total compensation for this position: 119,900.00 – 143,000.00 USD per year
The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity, and alignment with market data.
Location: Remote – Chicago, IL
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays