Operations Support Engineer

Process: Maintenance and Production Support process

Company: ITL USA

Requisition ID: 125304BR

Salary Range: $67,812 - $88,156

Infosys is seeking an Operations Support Engineer . This position will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high-level design artifacts; deliver high-quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition, and warranty; be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Required Qualifications:

1. Candidate must be located within commuting distance of Los Angeles, CA or be willing to relocate to the area. This position may require travel in the US.
2. Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
3. At least 2 years of Information Technology experience.
4. Experience with Automation and Lean / Agile development methodologies.

Preferred Qualifications:

1. At least 2 years of experience in the Media/Video domain: Knowledge of video processing components, Broadcast and Streaming operations.
2. Proficiency in updating documentation and issue history in ServiceNow or similar incident management systems.
3. Proven track record of collaborating with engineering and development teams to resolve issues and provide feedback for automation improvements.
4. Incident management - Monitor for Automated/Manual alerts, escalation of incidents, both internally and externally, to ensure their timely resolution.
5. Manage and implement Change activities, including Pre and post validations.
6. Knowledge Management, create and manage documentation, SOP/MOP and Issue history in ITSM Tool (ex: Service Now).
7. Outage management of Services and resolution.
8. Bridge Management and Internal/External/Vendor stakeholders for Issue resolution.
9. Work with the team to implement process improvements to enhance operational efficiency and service reliability.
10. Candidates have flexible options in working in one of the following two shifts:
11. Shift 1: Morning to evening hours.
12. Shift 2: Evening to night hours.
13. Experience and desire to work in a Global delivery environment.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face. Travel may be required as per the job requirements.

Benefits:

1. Medical/Dental/Vision/Life Insurance
2. Long-term/Short-term Disability
3. Health and Dependent Care Reimbursement Accounts
4. Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
5. 401(k) plan and contributions dependent on salary level
6. Paid holidays plus Paid Time Off

About Us: Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Equal Employment Opportunity: Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.