Service Designer II

Location: Hybrid - any office location (San Francisco, San Diego, Mountain View, Los Angeles, Atlanta, New York, Tucson)
Pay rate/DL: $68.00/hour
Contract End Date: 3/28/25
Top Skills - MUST HAVE:

1. Service Design experience - needs experience with journey maps and service blueprint
2. Experience designing experiences for users
3. Stakeholder experience

Nice to have: experience creating experiences for a customer support team

Duties:

1. Design services and experiences for a variety of users.
2. Clearly and concisely synthesize and analyze both quant/qual data and insights to help drive design decisions and iterations, in collaboration with stakeholders.
3. Drive framework and artifact creation, and host workshops to bring individuals along and align on the overall experience and strategy.
4. Visualize experience/ecosystem maps, user journeys and service blueprints, interaction models, process flows, storyboards, and prototypes.
5. Frame and tell the story of design solutions.
6. Present the communication of research findings, conceptual ideas, detailed design, and design rationale both verbally and visually.
7. Bring passion and energy to shift from a product mindset to a service and platform mindset.
8. Ability to work independently, and know when to ask for input, feedback, or support.
9. Be customer obsessed, driven by design thinking and user-centricity with a passion for excellence.
10. Skilled at imagining the future and visualizing service concepts to generate excitement across the organization.
11. Comfortable in both broad and undefined spaces and working with varying levels of product maturity.
12. Strong communication and presentation skills with the ability to convey ideas and concepts through storyboarding, wireframing, and prototyping.
13. Strong collaborator with experience using Miro, Figjam, and other collaboration tools to facilitate co-creating the service blueprint with cross-functional teams.

Keywords: Education: Graduate-level MDes, MA or MFA Service Design, MS Design, or related field, or equivalent experience.

About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.