Senior IVR Application Developer + Java, SOAP, VXML SQL, XML, REST

Role: Senior IVR Application Developer + Java, SOAP, VXML SQL, XML, REST
Location: Okemos, MI - Hybrid
Must work a minimum of 2 days a week in Okemos, MI or Farmington Hills, MI office from day one of the assignment, subject to change in the future.
Duration: Long term
Rate: Market
Job Description:
We are looking for a Senior Application Developer to join our Customer Service Team.
The ideal candidate should have at least 5 years of experience in one or more of the following:

• Web services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP, VXML SQL, XML, REST)
• Software development in an object orientated programming language; ability to design, develop and support advanced IVR applications
• Knowledge of PBX architecture, telecommunication network services, and contact center systems
• Working knowledge of and the ability to interpret and troubleshoot SIP based VoIP traffic, as well as the integration of dissimilar SIP telephony systems
• Strong understanding of contact center operation, including key metrics and workforce management needs
• As well as experience with management and development of speech recognition systems and grammars