The Customer Reliability Engineer works on-site at a customer facility(s), participating in activities with the customer to comply with the partnership agreement. The engineer makes independent seal and equipment evaluations, selections and recommendations with oversight from the salesman and/or regional engineer. Also, they may lead one or more customer reliability personnel at a customer facility.
Duties & Responsibilities
- Reviews customer applications proactively and makes specific recommendations for MTBR improvement with oversight from the salesman and/or the regional engineer.
- Analyzes and evaluates specific customer applications, then submits recommendations for improvement via the John Crane Application Data Information Sheet for approval.
- Directs the installation and commissioning of mechanical seals and their auxiliary support systems.
- Observes, collects, and evaluates customer data while working with the salesman and/or regional engineer, then reports seal program results utilizing John Crane’s current reliability management software, e.g., INTERFACE or ServiceMax.
- Analyzes the equipment survey for inventory optimization opportunities within current consignment management guidelines.
- Communicates orally and in writing with customers, company personnel, and vendors, providing counseling, recommendations, and technical assistance, which may include making technical presentations to customers or management with oversight from the salesman and/or the regional engineer.
- Provides customer training for maintenance and operations personnel as required.
- Assists customers with the Management of Change process.
- Collects new equipment data sheets from customer project engineers for review by the salesman and/or regional engineer.
- Additional duties as assigned.
Diversity & Inclusion
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
The Individual
- Requires an Engineering Bachelor’s Degree, Mechanical Engineering highly preferred.
- At least 1 year of experience working with mechanical seals and/or rotating equipment required.
- Experience as a customer reliability technician and/or practical work experience in the customer’s industry preferred.
- Must also have experience with assembly/testing and the ability to use precision measuring equipment.
- Ability to work independently with good problem-solving skills, including the ability to gather, correlate, and present statistical data for review and use by others toward the completion of an assigned project.
Salary & Benefits
The salary range for this role is $75,000-$90,000 per year based on level of experience. A discretionary onsite bonus is also available once the employee is placed at the customer worksite.
About Smiths
At Smiths, we apply leading-edge technology to design, manufacture, and deliver market-leading innovative solutions that meet our customers' evolving needs and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50+ countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity, and supporting new homes. Our products and services are often critical to our customers’ operations, while our proprietary technology and high service levels help create a competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge, and are attracted by the idea of working at a business with a 170+ year history of innovation and five global divisions, all experts in their field.
About John Crane
John Crane is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures a variety of products, including mechanical seals and systems, couplings, filtration systems, and digital diagnostics technologies. John Crane customer service is accessed through a global network of more than 200 sales and service facilities in over 50 countries. Global reported revenue for fiscal year 2021 was in excess of $1 billion USD. John Crane is part of Smiths Group, a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications, and engineered components.
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