Job Description
Please Note: This position will include supporting our US Federal customers.
“This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens, or US Permanent residents holding a green card will be considered.
What you get to do in this role:
We are currently seeking a Staff System Engineer to support our on-premises customers. As a key member of the Cloud Ops engineering team, you will be responsible for supporting infrastructure related needs for on-premises customers to build/manage their environment to run ServiceNow products.
- Assist in delivering and promoting end-to-end solution architecture roadmaps that guide product and service evolution.
- Collaborate with development, infrastructure, test, and production support teams to ensure proper implementation of solutions.
- Support built systems, web services, and automation tools that are thoroughly specified, documented, and testable.
- Design solutions for replication, sharding, and performance optimization.
- Recommend code tuning/optimizations.
- Design scalable software and database architecture to support customer growth.
- Research and implement new tools and technologies.