Senior Manager, Software Engineering

We are at the forefront of transforming the future of technology in the financial industry, and we seek curious, practical individuals to help us pave the way. Our team is not intimidated by taking calculated risks, as they relish a good challenge and are eager to engage in problem-solving. As a member of our team, you will work alongside like-minded experts in a culture that is deeply rooted in innovation and progression. Join us to be part of a transformative journey that can shape the industry's future.

We are seeking an experienced and skilled Senior Manager, Salesforce Service Technology to lead our sales organization's service technology efforts. The ideal candidate will have a strong background in Salesforce, excellent financial analysis skills, and a deep understanding of customer success strategies. As a key member of our leadership team, the Senior Manager, Salesforce Service Technology will be responsible for developing and executing strategic plans to drive revenue growth, improve operational efficiency, and enhance customer experiences.

What you will do:

• Service Technology Strategy: Develop and implement comprehensive service technology strategies that align with business objectives, including IA using Einstein, low-code development, and automation of manual processes.
• Customer Success Partnership: Collaborate with cross-functional teams to develop and execute customer success strategies that drive long-term relationships and revenue growth.
• Data Analysis and Reporting: Develop and maintain reports to track key performance indicators (KPIs).
• Collaboration with Other Teams: Work closely with other departments, such as Marketing, Product, and Customer Success, to align on business objectives and develop integrated strategies.
• Business Process Improvement: Identify areas for process improvement and implement changes that reduce costs, improve efficiency, and enhance customer experiences.

What you will need to have:

• Minimum 8 years of experience in Salesforce service technology roles.
• Proven track record of success in driving and improving operational efficiency.
• Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams.
• Bachelor’s degree in computer science, Finance, or related field required.
• Certifications such as Salesforce Administrator, Sales Cloud Consultant a plus.
• Salesforce Service Cloud Architecture and Design.

Nice to Have:

• Experience working with service analytics tools and technologies.
• Knowledge of CRM software and service process automation.
• Familiarity with data visualization tools and reporting software.

Compensation:

The salary range for this role is $170,000 - $200,000, plus competitive performance-based bonus. Compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location. Compensation ranges may differ in differing locations due to cost of labor considerations.

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