Senior UX Designer

The Sr. UX Designer works closely with the Design Manager, Design Leads, Design Research team, and members of the design and product teams to analyze and understand the needs of the target users and how they perform tasks to create imaginative, unique, and innovative customer-centric solutions to support our products and services.

This role will look at the big picture and understand what problem needs to be solved by collaborating with our research and product teams to create elegant solutions. This person is a skilled quick thinker with meticulous problem-solving skills who knows how to balance independent work with team collaboration.

About You

• You’re a quick thinker and methodic problem solver who can work independently but also knows when to lean on the power of the team, escalate challenges, and seek additional support.
• You have an inquisitive mind and know how to ask the right questions to uncover unknowns.
• You get excited by challenging puzzles and enjoy solving problems under unique constraints.
• You bring a portfolio displaying a strong grasp of designing end-to-end user experiences with innovative thinking.
• You have strong time management and creative problem-solving skills and you pride yourself on your attention to detail.
• You are competent in understanding good visual design but are not first and foremost a visual or interface designer.

Responsibilities:

• Work closely with the creative leads, design, and research team members to sketch and iterate on new and complex user experience interaction.
• Analyze the needs and behaviors of target users and understand business and end-user requirements for improving user-interaction and application adoption.
• Create value-centered solutions by balancing the needs of customers with business objectives and technical feasibility.
• Create journey maps, user flows, wireframes, and prototypes to communicate your design to the rest of the team.
• Envision and develop intuitive, scalable, and engaging interactions and experience designs for multiple platforms.
• Work with our in-house User Research department in testing of concepts features and incorporate user feedback into design iterations.
• Conceptualize and champion the importance of user-centered design.
• Advocate on behalf of the customer through design thinking and utilizing research findings.
• Apply keen attention to detail throughout each step of the creative process.

Qualifications:

Basic Qualifications

• Bachelor's degree and 5 years of related work experience OR 8 years of related work experience.
• Strong relationship management skills, with ability to work on Agile, cross-functional teams.
• Experience working in a solution delivery environment.

Preferred Qualifications

• Experience supporting fast-changing business organizations.
• Experience using dashboard / graphical user interface design tools.
• Proven ability to prioritize and execute tasks.
• Highly self-motivated and directed with attention to detail.
• Easily adapts to changing circumstances.
• Understands business goals and strategic priorities.