Company:
Futurewave Systems
Location: Miami
Closing Date: 20/10/2024
Salary: £125 - £150 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description
Sr. Software Engineer (Contract to hire)
- Full-time
Meet Futurewave Systems. When it comes to technology and staffing services, we are by far, the best and brightest. We’re making waves, turning heads, and breaking ground in a very competitive industry. By supplying quality services, delivering real results, we attract the most intelligent talent and leaders in our field. We build long-term relationships with our clients, create an environment to thrive for our staff, with tremendous rewards and room for growth.
Description:
The Contact Center Senior Software Engineer analyzes requirements and designs, develops, tests, deploys and maintains application systems in response to enterprise needs of moderate to high complexity in the fast-paced contact center environment.
- Analyze requirements and design solutions for projects of high complexity and risk
- Review, evaluate, organize and document detailed requirements of the various stakeholders
- Prepare technical design options; consult with hardware and software technicians on options and strategies
- Develop, document and present design solutions and alternatives
- Prepare estimates of cost, effort and duration for development tasks and activities
- Design/develop solutions according to business and technical requirements
- Identify and validate software and infrastructure components required to implement technical solutions
- Identify and validate solution objects, functions, interfaces, dependencies, and integration points
- Prepare design documentation and participate in design reviews
- Translate designs into specifications for required infrastructure and application software components
- Code and unit test solutions
- Participate in quality assurance and testing to achieve quality objectives
- Review established quality requirements and measurement metrics
- Perform quality assurance and testing activities according to planned schedules
- Apply selected testing tools and techniques
- Implement solutions
- Adhere to Assurant change management requirements for application and system implementations
- Analyze conditions and identify strategies that minimize implementation risk and/or improve system reliability and performance
- Provide system support
- Maintain knowledge of overall environments, utilities and procedures
- Participate in on-call rotations
- Provide timely, concise communication of incident status to appropriate personnel
- Evaluate conditions and suggest possible strategies to minimize risk(s) of incident recurrence
- Resolve development and support issues of high complexity or risk
- Maintain and enhance knowledge of the business operations and strategic imperatives of Assurant
- Periodically review business goals and operational and strategic objectives
- Apply knowledge of the key components and relationships of Assurant products, distribution channels, and customer base
- Foster and sustain open communication with business application users and stakeholders
- Adhere to the Assurant Core Principles; pursue achievement of excellence in Core Competencies
- Know the critical success factors supporting the Assurant Core Purpose, Mission, Goals and Strategy
Required:
- 4+ years of professional experience in a related field with increasing responsibility
- Effective oral and written communication skills
- Team player
- Great attitude
- Experience in designing contact center development solutions, including integrating with ICM, telephony components, and with back-end business applications
- Experience with Cisco CVP or similar IVR call flow development
- Knowledge of Speech Recognition technology, preferably Nuance
- Experience with telephony integration development
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