Response Center Engineer

Job Title: Senior Contact Center Engineer

Skills: Call Routing, IVR and NICE InContact

Experience: 8 to 12 Years

Location: Dallas, Texas

Job Type: Contract

We at Coforge are hiring Senior Contact Center Engineer with the following skillset:

• We need strong person who have worked in Contact Center space (and not in enterprise telephony) and with GOOD experience in NICE InContact.
• Worked with business
• Worked in configuring/changing/building IVR Flows
• Worked in some self-service enablement for IVR Flows
• Worked in full function understanding and building Skill base routing
• Worked on building reports / changing reports
• Experience on non-voice channel will be great advantage
• Experience on WFM products, Quality Management solutions, Sentiment analysis etc would be great advantage
• Experience with API integration to downstream system would be great experience