Company:
Dice
Location: Chantilly
Closing Date: 01/11/2024
Salary: £100 - £125 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Real Soft, Inc / Diversity Direct, is seeking the following. Apply via Dice today!
Client is looking for a Customer Support Engineer to support a critical mission out of Chantilly, VA. This position offers a flexible 12-hour, rotating shift schedule at the Chantilly, VA location.
Primary Responsibilities:
- Respond to system anomalies and independently make configuration updates to ensure 99.999% system availability requirements.
- Analyze Linux log data to effectively administer and maintain Oracle Identity and Access Management stack.
- Monitor system performance and take corrective actions as required
- Investigate and resolve user application access issues.
- Resolve name change issues by updating system directory/LDAP (OUD) with appropriate attribute changes from customer database.
- Document incidents, workaround, root cause analysis, and corrective actions
- Perform system checkouts and testing of system upgrades and patches in the operational environments
- Coordinate with enterprise partners on system outages and make decisions on system failover to different availability zones or data centers.
- Independently represent the program in supporting consumer or mission partner maintenance activities
- Coordinate communications with End Users, Tier 1, Tier 3, Management, mission partners, and Government Leadership
- Review and report meaningful metrics
- Produce written guides and operational procedures on how to utilize specific software tools to include custom Linux scripts and tailored COTS products.
- BS and 4-8 years of prior relevant experience or additional years of relevant experience may be considered in lieu of degree
- Top Secret security clearance
- Experience with the operations of IT help desk (all tiers)
- Strong Linux/UNIX command line experience
- Strong communication skills, both verbal and written. Comfortable discussing technical information with users and other support personnel
- Ability to quickly learn new software and IT concepts
- Strong problem solving and decision making skills
- Ability to work autonomously as well as an integral member of a team
- Ability and willingness to work the schedule, overnight Panama shift schedule (6p - 6a) to include weekends.
- Active Top Secret clearance upon hire and ability and eligibility to obtain Top Secret SCI.
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