Manager of Infrastructure Engineering

Manager of Infrastructure Engineering

Department: Infrastructure Engineering
Reports to: Director of Engineering

Job Summary
The Manager of Infrastructure Engineering is responsible for developing, leading, and motivating a team of Datacenter, and Infrastructure Engineers to deliver excellent technical/non-technical support with outstanding customer service, satisfaction, and timeliness within the organization’s budget. This position has frequent contact with clients, direct reports, peers, and independent vendors.

Essential Functions

• Manage daily operations of department, analyzing workflow, establishing priorities, developing standards, and setting deadlines.
• Meet with department heads, managers, supervisors, vendors, and others to solicit cooperation and resolve problems.
• Develop Network/Infrastructure resources for data security and control, strategic computing, and disaster recovery.
• Evaluate the organization’s technology use, needs, and recommend improvements including hardware and software upgrades related to Atomic Data’s core infrastructure.
• Review and approve all internal change requests prior to their implementation.
• Prepare and review operational reports or project progress requirements.
• Manage the Infrastructure/Network Engineering Services & Products ensuring accurate and timely technical support and problem resolution is delivered with excellence to the Atomic Data clients; internal and external.
• Utilize performance measurement frameworks and feedback systems for Infrastructure/Network Engineering Services & Products to enhance the quality of support delivered (customer service, communication, and technical skills); identify potential deficiencies, troubleshoot challenges, and provide solutions for improvement.
• Participate in staffing decisions and ensure staff is trained and developed to meet the goals and needs of the department; establish a collaborative team environment and provide constructive feedback on a regular basis.
• Prepare performance evaluations for direct reports; monitor and evaluate performance standards, coach, and counsel staff as appropriate.
• Provide technical updates to managers and clients doing implementation and troubleshooting processes.
• Collaborate with other department leaders to ensure cross functional knowledge amongst the teams.
• Provide successful development and implementation of innovative technology and processes.
• Responsible for the overall health and maintenance of the Atomic Data Centers

Qualifications

• Bachelor’s Degree or equivalent relevant field experience
• Minimum five (5) years’ experience providing technical support in a network environment; to include a minimum of two (2) years supervisory experience required.
• Cisco and other Network certifications (preferred)
• ITIL Certification (preferred)
• Thorough knowledge of operations to include IT best practices (ITIL methodologies), industry trends and customer service; experience implementing methodologies to improve first call resolution, manage customer perceptions, and build strong internal relationships.
• Extensive experience and proven proficiency supporting datacenters, networks, servers, workstations, and applications.
• Excellent leadership skills and experience managing multidisciplinary, high-performance teams, developing, and implementing innovative technology and processes; proficiency with meeting Service Level Agreements
• Superb communication and interpersonal skills; able to collaborate with clients at all levels and develop effective solutions to diverse and complex business problems.

Atomic Data provides equal employment opportunities to all employees and applicants for employment in accordance with all applicable laws, directives, and regulations of federal, state, and local governing bodies or agencies. Our organization will not discriminate against or harass any employee based on actual or perceived race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, familial status, veteran status, sexual orientation, gender identity, genetic information, status regarding public assistance, membership or activity in a local human rights commission activity, or any other characteristic protected by applicable federal, state, or local laws. Atomic Data will take affirmative steps to ensure that all our employment practices are free of discrimination. Such employment practices include, but are not limited to, the following: hiring, promotion, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible. In addition, all employees are expected to perform their essential functions in a manner that supports equal employment opportunities.

Any employee or applicant for employment who believes they have been treated in a way that violates this policy should contact Human Resources. Human Resources will take immediate action to investigate and address allegations of discrimination or harassment confidentially and promptly.

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