Lead Azure Cloud Engineer

Job Description

The Lead Cloud Engineer is responsible for the implementation, 24x7 operational support, automation, availability, and performance management of the CareFirst public cloud platforms. The candidate will work with multi-disciplined IT technical teams to collaborate and manage infrastructure, automation, and applications in the public cloud, focusing on Microsoft Azure, AWS, and OCI.

Responsibilities include:

1. Supporting and implementing infrastructure for business mission-critical applications including Claims Processing, Enrollment, Financial, and Portal Websites.
2. Managing cloud infrastructure to ensure 99.98%+ availability for all systems/services on a 7x24x365 basis.
3. Providing On-Call escalation and emergency support as needed.
4. Configuring and supporting Azure services including Entra ID, Conditional Access policy, Azure Policy, and more.
5. Contributing to the evaluation of application cloud readiness and working on migration plans.
6. Designing and implementing cloud platforms for high availability, performance, security, and agility.
7. Implementing cost transparency, disaster recovery, and business resiliency best practices.
8. Creating and maintaining Standard Operating Procedure (SOP) documentation.
9. Assisting in administering Active Directory and Azure AD.
10. Leading the review, design, and implementation of new technologies.
11. Providing excellent customer service to all customers, both internal and external.
12. Utilizing strong troubleshooting capabilities to diagnose and resolve problems.
13. Working independently and cross-functionally to resolve issues.

Qualification Requirements:

Required:

1. Bachelor's Degree in Information Technology (or equivalent educational focus) and 10+ years of experience.
2. 15+ years of total IT experience.
3. 4+ years of Cloud experience.
4. Expertise with cloud services such as Entra ID and Landing Zone components.
5. Experience implementing and supporting Azure cloud native services.
6. PowerShell scripting or automation experience.
7. Cross-platform enterprise experience across IT (Server, Network, Storage, Security).

Preferred Technical Expertise:

1. Azure Architect Certification.

This is a highly technical cross-functional role that requires a strong analytical mindset and a passion for learning and sharing information.