Database Administration Consultant/Expert #1005951

Dearborn, Michigan Database Administration Consultant/Expert #1005951
Job Description:

• The Contact Center Unified Intelligence Center (CUIC) team is responsible for supporting contact centers globally.
• We focus on implementing the next generation of Contact Center Voice solutions that will deliver enhanced value to our customers, dealers, and business partners, and provide superior customer experience.
• Our team is a Product Driven Organization (PDO) utilizing Agile processes to deliver value, meet goals and objectives.
• We are looking for a talented and experienced Database and Reporting Developer for the CUIC Team.
• The CUIC team supports the Contact Center’s reporting and intelligence processes through the Cisco Unified Intelligence Center and Google Cloud Platform.
• The Database and Reports Developer is responsible for providing solution options for business requests, supporting the existing Contact Center platform and dependent components, and assisting Contact Center’s business processes.
• We are looking for a Database and Reports Developer to join the experienced, highly skilled, 3-person US-based team supporting the Cisco Unified Intelligence Center for the global enterprise contact center.

Skills Required:

• Must have experience as a Microsoft SQL/TSQL developer
• Must have strong experience in Database design and report development
• Must understand complex SQL queries for relational databases
• Must have the ability to develop ad hoc queries to isolate problems

Skills Preferred:

• Nice to have experience with IBM Informix, GCP (Big Query, Cloud Spanner)
• Nice to have database administration experience with jobs, stored procedures, link servers, and password management
• Nice to have knowledge of call center business processes and customer call flow interactions
• Nice to have a conceptual understanding of Cisco voice networking
• Nice to have knowledge of business operation tools and processes including Agile, SAFE, Rally, Jira, ServiceNow, and general ITIL best practices, IT Service Management

Experience Required:

• 5 Years working in-depth with the Cisco Unified Intelligence Center (CUIC) tool; 10+ years preferred

Education Required:

• Must have a degree in Computer Science, Engineering, or a related subject or equivalent experience;
• Bachelor's Degree preferred

Additional Info:
At FastTek Global, Our Purpose is Our People and Our Planet . We come to work each day and are reminded we are helping people find their success stories . Also, Doing the right thing is our mantra . We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years !
FastTek Global is financially strong, privately held company that is 100% consultant and client focused .
We've differentiated ourselves by being fast, flexible, creative and honest . Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Workplaces in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022 and 2023! #J-18808-Ljbffr