Software Engineer Sr- Raleigh, NC

Responsible for creating desired functionality to assigned content, products, or services. Develops, tests, and implements software that provides robust technical infrastructure and/or software applications used by business units.
The Senior Salesforce Software Engineer will be a member of one of several cross-functional development teams, ranging from 5 to 7 team members. This is a senior-level position who will assist in various software development functions relating to products for internal and external customers.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Supports and may lead initiatives including multiple features and applications involving highly integrated design and architecture.
• Demonstrates knowledge of solutions within multiple domain(s) product(s) or service(s).
• Develops and may lead applications development and the underlying framework.
• Collaborates and may lead application designs.
• May lead, implements, tests, and delivers new features for multiple platforms.
• Coordinates testing and ensures testing is completed.
• Designs framework and software standards and makes suggestions for systems/software improvements.
• Evaluates and improves application development process.
• Works to understand customer needs and usage of the product the team supports.
• Collaborates well with scrum team members on design and development ideas and concepts. Accepts feedback and challenges status quo.
• Mentors other team members as needed.
• Constant refinement of business and IT processes with the goal of recommending opportunities for cost reductions or greater efficiencies in alignment with company objectives.
• Leverages industry standards, best practices, and own expertise to determine solutions and anticipate issues.
• Sees patterns and uses conceptual thinking to solve problems.
• Collaborates with team and other SMEs to solve complex problems that do not have immediately known solutions, requiring analytical and at times “out of the box” thinking.
• Proactively collaborates with team to make decisions that translate into specific actions, with a goal of implementing MVP in the short term with an eye to long-term objectives.
• Issues are escalated to Management.
• Highly collaborative with scrum team.
• Seeks to delight the customer with every deliverable.
• Has an informed opinion and is able to articulate complicated technical issues to less technical management or leadership, or to less senior team members.
• Has a persuasive argument but accepting of financial/time/other constraints that may impact decision making.
• Leads meetings with partners to gain alignment and understanding.
• Promotes a mentor/mentee relationship with less experienced team members.
• Creates and delivers presentations and communications to peers.

Qualifications

• Bachelor's degree (B. A.) from four-year College or university;
• 8+ years of experience in software coding and development;
• 5-7 years experience in the Salesforce engineering environment with extensive knowledge of Salesforce Sales Cloud.
• Experience working with Salesforce customizations, workflow approvals, flow, process builder, and data loader.
• Proficiency in common Microsoft applications, including MS Office Suite, Visio, SharePoint, and Outlook.
• Excellent verbal and written communication skills: ability to write reports, business correspondence, and procedure manuals; ability to effectively present information to groups of internal and external project stakeholders, across all levels of the organization.
• Strong understanding and knowledge of Lean/Agile best practices, DevOps, SDLC (System Development Lifecycle), PLC (Project Lifecycle).
• Experience with CI/CD DevOps including using tools such as: Visual Studio Code, Salesforce Gearset, GitHub, Bitbucket, and Jira or ADO.
• Experience with Robotic Process Automation desired.
• Demonstrates thought leadership through innovative, creative problem-solving that arrives at actionable next steps in alignment with desired business outcomes.
• Versed in multiple IDEs and Languages including Gosu, Apex, .Net, and Java.
• Ability to interact professionally with diverse groups, executives, managers, and subject matter experts.
• High level understanding of our technologies to be able to work and understand our technical policy administration team.
• Approaches work in a structured, systematic way, organizing and prioritizing workload to meet demands of the team, department, and organization.
• Understands enterprise and product priorities and escalates appropriately any deviations from those priorities.
• Strong critical thinking and problem-solving skills: ability to define problems, collect data, establish facts, draw valid conclusions, and make recommendations.
• Commitment to continuous building of personal professional knowledge.
• Excellent communication skills with on-site and geographically disparate teams.
• Commitment to continuous improvement.
• Understanding of the benefits of rapid prototyping to demonstrate the merits of a proposed solution.
• Approach problems with an entrepreneurial mindset. Design experiments, measure outcomes, adapt as needed.
• Highly motivated, with a passion for creating and supporting great products.
• Thrives on collaboration, working side by side with people of all backgrounds and disciplines.
• Strong verbal and written communication skills, with the ability to gain the respect of the team, stakeholders, and management.

Certificates, Licenses, Registrations

• Salesforce Admin and Developer certifications preferred.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Occasionally required to stand; walk; use hands to finger, handle, or touch objects or controls; and talk or hear.