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Tranzeal is an industry leading global Business Transformation Service Provider offering specific consulting services as well as pre-packaged, industry specific solutions and services to companies around the world. Our Consulting Services are dedicated to helping our clients maximize their investments in IT and the overall effectiveness and efficiency of the business. Tranzeal's deep industry experience makes us the partner of choice for a growing number of Fortune 1000 companies, midsize enterprises and small businesses worldwide.
Job Title: Technical Support Engineer - Performance
Duration: 12+ months contract
Pay Rate: DOE
Location: Santa Clara, CA (Hybrid role)
# of Positions: 1
Note: This position requires to be onsite twice a week. Wednesdays and Thursdays are currently prominent but may change.
Duties: What you get to do in this role:
- The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the client’s Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.
- The successful candidate will be able to quickly gain an understanding of the client’s platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. The Performance Support Engineer must be able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.
Must-Have Non-Negotiable Items:
- Strong SQL/Java/Linux experience.
- Ability to troubleshoot technical issues.
- Strong personal commitment to quality and customer service.
- Excellent time management and communication skills.
Interview Process:
First round - 30 to 45 minute monitoring phone interview (behavioral and technical questions)
Final round - 1 hour panel interview with 2-3 engineers and hiring manager (technical questions)
Salary Information:
The national base pay range below is a good-faith estimate of what our client may pay for new hires. Actual pay may vary based on Client's assessment of the candidates knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. $85,000 - $92,000
Note: Please send your updated resumes to sureshs(at)tranzeal(dot)(com)
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