Company:
1872 Consulting
Location: Chicago
Closing Date: 25/10/2024
Salary: £125 - £150 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description
(Senior) Application Engineer
2 Openings – one junior/mid-level and one senior level
Chicago, IL – 99% WFH, but need to be local for training
Summary: These positions will manage the deployment/installation, testing, customization, and support of packaged software applications (NOT home-grown software).
Responsibilities:
Skills we're seeking:
Nice to have experience:
2 Openings – one junior/mid-level and one senior level
Chicago, IL – 99% WFH, but need to be local for training
Summary: These positions will manage the deployment/installation, testing, customization, and support of packaged software applications (NOT home-grown software).
Responsibilities:
- Application Deployment/Installation: Deploy on-prem applications to Windows Server and IIS.
- Advanced Application Support: Provide escalated support on packaged software applications when the help desk can't resolve the issues, and work with vendors to resolve escalated support issues.
- Application Enhancements/Customizations: Act as the main point of contact with vendors for software customizations/enhancements, liaising between business users and vendors.
- Application Integration: Lead efforts to integrate software with other packages as requested by the business.
- Application Testing: Test applications to ensure they are functioning properly before deployment.
- Research new applications and/or application features both independently and by management request. Formulate recommendations and implementation plans.
- Establish and maintain appropriate test environments and define application test plans in conjunction with other technology teams.
- Evaluate, test, and integrate new software and upgrades to existing software.
- Perform web server installations and configurations for third-party business applications.
- Define packaging requirements and prepare applications for installation into the production environment.
- Resolve end-user issues escalated by the Service Desk, including working with software and hardware vendors' technical support.
- Develop and maintain application documentation, including Software & Hardware Configuration Guides, Application Design Guides, and Knowledge Base articles.
- Maintain awareness of new technologies and trends with assigned applications.
- Provide After Hours On Call Support and work as needed during the monthly maintenance window.
- May be required to perform other duties or special projects as required.
Skills we're seeking:
- 2+ years of experience with Application Engineering focused on third-party packaged software.
- Experience deploying applications to on-prem infrastructure, specifically Windows Server and IIS.
- Experience with escalated application support, including working with third-party software vendors.
- Experience with SQL.
Nice to have experience:
- Experience with application testing.
- Experience with application integrations (XML, REST, Postman).
- Experience acting as a Business Analyst for software enhancements and customizations.
- Experience automating deployment processes with PowerShell.
- Experience with reporting.
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