Job Description:
• 3-5 years of experience as a Unified Communication/AV engineer
• 2-3 years of Zoom admin experience in designing, configuring, and managing Zoom Rooms and Zoom Phone System. Strong knowledge on Zoom admin access control, Zoom Marketplace, and experience in integrating 3rd party apps with Zoom.
• Good understanding of networking technologies (WiFi, DNS, DHCP, VLANs, VPN)
• Strong project management and time management skills.
• Effective verbal and written communication skills.
• Ability to manage multiple concurrent deadlines.
• Familiar with ServiceNow ticketing and Agile Development.
• Efficient with company supported tools like MS Outlook, Slack, Zoom, Jira and ServiceNow.
• Sense of humor, technical curiosity, strong sense of ownership, and passionate about delivering an amazing employee technology experience.
• Ability to work with people who are in different time zones.
Job Duties and Responsibilities:
• Responsible for Zoom Room A/V hardware upgrade projects.
• Ensure to complete Zoom Room upgrade projects within timeline.
• Provide weekly upgrade projects progress report to the hiring Manager.
• Create purchase orders. Help to track capex and opex spend.
• Work with external AV designers and installers in AMER, EMEA and APAC regions.
• Coordinate with internal local resources to ensure successful installations.
• Perform thorough conference room testing before closing projects.
• Create how-to documentation on new Zoom Room hardware and features. Regularly update how-to documentation with newly added features.
• Revamp Zoom Room management and Zoom Phone System management in Zoom admin portal.