Software Engineer

Shared Services is dedicated to providing innovative and reliable products and services to the Block Communications, Inc. companies it serves: Buckeye Broadband, Telesystem and MaxxSouth Broadband. Our services include engineering, information and technology support, application development and support, network operations, network surveillance, facilities maintenance, procurement and warehousing.

JOB TITLE: Software Engineer
DIVISION: Application Development and Support
DEPARTMENT: Billing, Software & Data Services (122868)

JOB SUMMARY:
The Software Engineer has a comprehensive understanding of application development methodologies. The Software Engineer’s focus is on providing first level support for web applications and APIs. The Software Engineer assists in developing tests and using automated testing frameworks to integrate with the automated software build process. The SE is responsible for performing application maintenance to correct software defects that have been identified by the client or as a result of an upgrade or maintenance. They update job knowledge by continually learning new programming techniques and languages; participating in education opportunities; reading professional publications. Provides progress update reports and manages any issue or technical difficulties on a regular basis.

This position reports to: Manager, Application Development and Support. There are no direct reports to this position.

ESSENTIAL JOB FUNCTIONS:
The Software Engineer is accountable for the following items:

• Providing first line support for all existing software and interfaces
• Assists other engineers in resolving problems with software products and/or company software systems
• Implement updates and maintenance to existing software and interfaces
• Assists Sr. Software Engineers in implementing data migration tasks between various systems
• Assists with developing tests and test-automation suites for company APIs and web applications
• Assists in building out infrastructure to host web applications and APIs using deployment tools
• Identifies software efficiencies and new technologies collaborating with the Senior Software Engineers
• Tracking incidents and reports potential bug fix opportunities to the development backlog
• Ensuring the security of the company’s facilities against any and all unsolicited and unauthorized access
• Developing and maintaining appropriate and current documentation, flowcharts, layouts, diagrams, charts, code comments on the software environment(s), and all necessary support and maintenance tasks
• Protects operations by keeping information confidential
• Provide on-call support (24x7) per team schedule, providing resolution for software and interfaces developed by the ADS team.
• Arrange schedule and focus efforts toward the expeditious resolution of all problems.
• Adhering to the Company’s policies and procedures, including the EEO guidelines and safety at all times
• Adhering to all department practices, procedures, and policies
• Performing any miscellaneous departmental duties as assigned
• Must meet physical demands outlined in this job description.

Job Requirements

Education and Experience

• Associate degree in a technical field or 4 years equivalent experience– Required
• 1 year experience in developing applications – Required
• Experience with Microsoft SQL Server - Required

Core Competencies

• Agile – Embraces change; adaptable and flexible; sense of urgency.
• Innovative – Uses critical thinking; Creativity; Continuous learning; Challenges the status quo.
• Customer Focused – External/Internal; Creates the exceptional customer experience; demonstrates a sales and service mentality.
• Collaborative – Teamwork, Proactive knowledge sharing, Constructive Conflict.
• Accountable – See it, Own it, Solve it, Do it; Hold each other accountable.

Job Specific Competencies

• Delivers Results – Strategic Planning & Execution; Makes decisions in the best interest of the Company; Knows and responds to business climate; Manages ambiguity
• Displaying Technical Expertise – Keeps technical skills current; effectively applies specialized knowledge and skills to perform work tasks; understands and masters the technical skill, knowledge, and tasks associated with his/her job; shares technical expertise with others
• Display Leadership – Models competencies and desired culture through actions. Seeks out and accepts feedback. Has a good sense of personal strengths and developmental areas. Demonstrates workplace diplomacy. Maintains composure during stressful times; manages stress effectively so it does not interfere with performance. Communicates a compelling vision that conveys the purpose and importance of the corporate vision and mission. Demonstrates high levels of enthusiasm and energy; pushes self and others when needed. Comfortable interacting with people at all levels of the organization. Demonstrates sound business insight when taking action.

Other Skills And Requirements

• Familiar with HTML/CSS/Javascript and PHP and similar languages and frameworks
• Familiar with browser based applications
• Familiar with REST & SOAP-based web services
• Familiar with Linux-based systems
• Familiar with version control software
• Worked in an Agile environment
• Familiar with development tools such as JIRA, Bitbucket, Bamboo
• Maintain an acceptable driving record at all times
• Acceptable background check, including legal, education, credit, physical and drug.

PHYSICAL DEMANDS MAY INCLUDE:
Walking, kneeling, standing, stooping, sitting, driving, hearing, talking, vision, and use of hands and fingers. Light lifting of 20 lbs. is occasionally needed.

WORKING CONDITIONS

• The Software Engineer is a full-time exempt position. The regular business hours 40 hours a week but may vary to accommodate departmental needs.
• The Software Engineer works in an automated business office environment with business office equipment including telephones, personal computers, copy machines and FAX equipment.
• The Software Engineer is required to drive on the job as needed and is subject to regular MVR checks. He/she must maintain a valid driver’s license and maintain a driving record that meets Company standards for an insurable driver at all times. Any time these conditions are not met, he/she must not drive on the job and must immediately report it to their supervisor.
• The Company is a drug-free workplace. All employees are required to adhere to the Company’s drug-free workplace programs and policies. Pre-employment testing is mandatory along with random testing throughout continued employment.
• The duties assigned, the hours worked, and the status of this position is subject to change as the needs of the company changes.

Shared Services is an Equal Opportunity Employer (EOE).