Facility Operations Center Engineer, ADC InfraOps FOC

Facility Operations Center Engineer, ADC InfraOps FOC

Job ID: 2636786 | Amazon Data Services, Inc. - A19

At Amazon, we're working to be the most customer-centric company on Earth! Amazon is a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers.

The Data Center Infrastructure Operations organization is looking for an individual with proven skills to help support our Facility Operations Center. The Facility Operations Center is responsible for 24X7 monitoring of the data center’s physical infrastructure. This team will ensure that the customer experience will be optimal and gratifying by way of consistency, reliability and attention to detail.

The ideal candidate should have a basic understanding of Infrastructure, have proficient computer and communication skills. The successful candidate will be responsible for providing assistance and support to the onsite operations teams. The position will help ensure overall availability and reliability to meet or exceed defined service levels. If you are passionate about the customer experience; you think and act globally; and you want to contribute to the operational excellence of Amazon Data Centers, then this may be the place for you!

This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.

Key job responsibilities

1. Able to properly respond, acknowledge, investigate, and dispatch critical alarms
2. Monitor the facility infrastructure platform
3. Perform change management tasks
4. Create and issue tickets
5. Follow verbal and written directions
6. Have an intermediate level of understanding of critical infrastructure
7. Proficient computer and communication skills
8. Required shift-work, overtime, and/or rotating schedules to support a 24X7 environment (Rotating shift work equates to weekends, nights, holidays and overtime shifts)

BASIC QUALIFICATIONS

1. 3+ years of technical support experience, or Bachelor's degree in engineering or equivalent
2. Experience documenting technical customer issues
3. Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
4. 1+ years of customer facing IT role or physical security systems/infrastructure work experience
5. Current, active US Government Security Clearance of TS/SCI with Polygraph

PREFERRED QUALIFICATIONS

1. Experience troubleshooting and debugging technical systems
2. 3+ years of customer service experience
3. 3+ years of Microsoft Office products and applications experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $68,300/year in our lowest geographic market up to $152,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company.

Posted: April 25, 2024