Senior Instructional Designer

Summary

The Sr. Instructional Designer (ID) is a key member of the global training leadership team, responsible for driving the overarching strategy for global training design and managing the instructional design function in support of a complex, multi $100M account that provides physical security services to a global datacenter client across 30+ countries. This role directly supervises the Instructional Design team and the Training Program Coordinator, serving as the subject matter expert (SME) on training creation and administration. The Sr. ID is tasked with expanding the training program by developing a dynamic, comprehensive, and effective curriculum. This includes developing and maintaining the eLearning program, multimedia training, and curriculum using a variety of tools, adult learning strategies, and experiential learning opportunities for a diverse audience within the Datacenter Physical Security program.

Essential functions

• Leadership and Supervision: Directly supervise the Instructional Design team and Training Program Coordinator.
• Training Strategy: Drive the overarching strategy for global training design.
• Program Development: Develop and maintain the eLearning program, multimedia training, and curriculum using a variety of tools, adult learning strategies, and experiential learning opportunities.
• Collaboration: Work with other teams across the datacenter physical security account to recommend process improvements, implement global and regional initiatives, and standardize processes and procedures.
• Content Creation: Create scenario-based eLearning, training videos, topic-specific training, and train-the-trainer materials to support a wide range of content areas and training formats.
• Content Review: Support annual training content reviews, including updating content and redesigning training formats.
• Measurement: Develop, deploy and manage a training measurement strategy, using data collected to enhance and evolve training curriculum.

Minimum hiring standards

• Must be at least 18 years of age.
• Must have a reliable means of communication, such as cell phone.
• Must have a reliable means of transportation (public or private).
• Must have the legal right to work in the United States.
• Fluent in written and spoken English
• Must have a High School diploma or secondary education equivalent, or GED.
• Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.

Education/experience

• Bachelor’s degree in education, instructional design, or related field, and a minimum of 5 years of curriculum design/development experience required or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
• Certified Professional in Talent Development (CDPD) or similar
• Knowledge and experience with eLearning strategies and development tools, such as Articulate Storyline, required; experience with other eLearning authoring tools, for example Lectora or Captivate, highly preferred
• Expert knowledge in Microsoft Office Suite, including PowerPoint, Word, and Excel
• Demonstrated expertise in training evaluation and measurement
• Experience planning, designing, producing, and delivering education and training for in-person and virtual formats
• Experience with video production and graphic design
• Experience developing and deploying Train-the-Trainer strategies.
• Experience designing onboarding curriculum • Experience with instruction design and technical writing
• Knowledge of adult learning principles\

Special requirements

• May be required to travel (both domestically and internationally) up to 25% to provide real-time training or as part of content creation

Competencies

• Strong leadership skills including influencing, negotiating, and delegating abilities.
• Able to efficiently resolve conflict and tolerant to stressful situations.
• Ability to exercise independent judgment, creative problem solving, and decision-making skills
• Ability to build credibility through effective relationships at all levels and across diverse cultures
• Demonstrated ability to logically organize complex information and transform it into professionally designed, engaging, and effective training material
• Excellent organizational and time management skills, with extremely high attention to detail •
• Outstanding verbal and written communication skills
• Ability to receive direct or indirect instruction in written, oral, diagrammatic, or schedule form, and act upon such instruction to accomplish a given task or project
• Competent writer; exhibits knowledge of spelling, grammar, and punctuation
• Experience working in a fast-paced, detail-oriented workplace
• Able to work under pressure while maintaining a professional image and approach with clients inside and outside Microsoft
• Ability to quickly learn unfamiliar areas of business and utilize new techniques and technologies as required
• Ability to present training information to large audiences, both online and in person
• Ability to manage project deadlines, offering feedback and adjusting course as needed

Working conditions and physical/mental demands

• With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:
• Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations
• Ability to handle multiple tasks concurrently
• Computer usage which may include prolonged periods of data entry
• Handling and being exposed to sensitive and confidential information
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey
• Regular talking and hearing
• May be required to use vehicle in the performance of duties
• Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds
• Occasional walking reaching with hands and arms, stooping, kneeling, crouching, and crawling
• Close vision, distance vision, and ability to adjust focus