Static1 Specializes in Designing, Deploying and Managing Customized Network, Cloud and Data Center Solutions
Job Description
- Assist in the designs and implementation of MANs including DWDM systems, network switches, network routers at internal and client facilities, data centers and network hub locations.
- Provide technical support to customers, product specialists, and consultants regarding networks/systems.
- Coordinate and perform on-site customer work including network equipment configuration, installations, repairs, upgrades, and maintenance.
- Resolve first-level and second-level customer problems and answer questions. Resolve issues and escalate as appropriate.
- Serve as liaison between the company and customers, conveying customer feedback to technical design and engineering staff.
- Act as the customer service focal point during projects and for a defined time period following completion.
- Complete existing project task lists with dates and responsibilities to ensure execution of each task.
- Maintain relationships with customer project team members and various departments and individuals.
- Assist with problem resolution as required by applying personal experience in combination with various vendors and networks.
- Assist with training new staff members.
- Prepare statements of work, quotes, presentations, and proposals.
- Deliver hardware onsite to clients and vendors as needed.
- Install and configure necessary network monitoring and management systems.
- Maintain documentation regarding network configurations, operating procedures, and service records relating to hardware and software.
- Assist with network design and implementation of firewalls and apply firewall policies and rule sets to multiple systems with impeccable documentation.
- Participate in after business hour support and incident response escalations.
- Work with colleagues to meet team goals and improve processes and practices.
Qualifications
Expert knowledge and experience configuring and operating Cisco, Juniper, Brocade, and Arista switches and routers. CCIE, CCNP, and JCIE certifications preferred.
Expert in Carrier technologies including but not limited to: BGP, VRF Lite, ISIS, MPLS, BFD, CCC, GRE, and RSVP.
Expert in Routing Protocols including but not limited to: IBGP, OSPF, VRRP, VARP, HSRP, and PBR.
Expert in administering firewall policies on multiple platforms: Palo Alto, Juniper, Cisco & Fortinet.
Experience with configuration, installation, troubleshooting, and supporting network equipment, wireless access points, and firewall policies across different platforms.
Detail-oriented and organized.
Additional Information
All your information will be kept confidential according to EEO guidelines.
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