Software Engineer

Company:  NICE
Location: Charlotte
Closing Date: 02/11/2024
Salary: £100 - £125 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description

At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.

NICE-Mattersight is looking for an entry-level Back End Developer to join our Capture & Analytics development team. NICE-Mattersight is a leader in big data and enterprise analytics. Our platform, captures, analyzes, and creates insight from unstructured conversations, emails, employee desktop activity, and customer data. An impressive list of customers use these analytics to improve call center performance, increase customer satisfaction and customer retention, reduce fraud and streamline back office operations.

Who you are:

A highly motivated, cutting-edge software developer who wants to collaborate with phenomenal, cross-functional teams in the contact center solutions vertical.

What you’ll do:

NICE-Mattersight fosters an environment of collaboration and teamwork that you can contribute to and grow from. All teams enhance our micro-services architecture culminating in the core of our ground-breaking Capture and Analytics product suite. Whether the feature is handling of event stream data, finding insights in Big Data, understanding low-level OS behavior, mastering cross browser UI and media support, or understanding Continuous Delivery, NICE-Mattersight has opportunities.

For this position in particular, the successful candidate will perform design, development, sustaining engineering, implementation, and testing tasks within the Capture application stack - leveraging C#, C++ and SQL. Much of what you build will be used 24/7 to capture agent/customer interactions in enterprise settings. Capture is a foundational technology for our best-in-class Analytics offerings.

What experience you definitely have:

  • Strong Object Oriented design and development skills
  • Exposure to popular programming languages/frameworks
  • Hypermedia RESTful strategies
  • Understanding of Microservice architectures
  • Relational databases

What experience we’d also love to see:

  • Specific languages: C# .NET, C++, SQL
  • Testing frameworks: NuSpec
  • Microsoft SQL Server and T-SQL
  • Message Queues/Brokers (ZeroMQ, NetMQ)
  • Familiarity with enterprise-class ACDs (Cisco, Avaya, Genesys, etc.)
  • Familiarity with RTP and SIP

About NICE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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