IT Help Desk Support Engineer (MSP)

Summary

Our client is a leading IT Solutions Company located in Fort Lauderdale, FL and they are in need of a Level III IT Engineer . A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs.

Duties & Responsibilities

1. Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
2. Deploying and managing Windows Servers and Active Directory
3. Designing Local Area Networks
4. Implementing and monitoring network security
5. Optimizing and maintaining network software and hardware
6. Building and deploying file servers and cloud computing solutions
7. Configuring and deploying VOIP solutions
8. Performing network infrastructure troubleshooting
9. Manage Microsoft Exchange Server
10. Telephone solutions
11. Monitors alert systems and take appropriate action as per guidelines.
12. Ability to use various messages in an event log to affect repairs.
13. Receive escalated service requests requiring an enhanced response.
14. New User On-boarding

Qualifications & Requirements

1. Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory.
2. Having worked in an MSP environment is a MUST .
3. Three years of experience in a client-facing environment such as sales engineering.
4. Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology.
5. Possesses strong organizational and time-management skills.
6. Experience writing proposals for and implementation of technical solutions to fulfill business needs.
7. Results-oriented, self-motivated, energetic, professional, reliable, and a team player.
8. Strong understanding of technology and business productivity systems.
9. Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise.
10. Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise.
11. Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills.
12. Sales training experience is a plus.

Ideal Qualifications (not required)

1. CompTIA Net+ and/or CompTIA Security+.
2. MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert).
3. CCNA or CCIE-Cisco certifications a real plus.

Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.