PACE Data Entry Clerk

Position Summary:
Ensures that pertinent information for potential/existing participant information is accurately entered in Apptivo, Careport, TruChart, NextGen, Epic and other related systems. Under the direct supervision of the PACE Enrollment Supervisor, the PACE Data Entry Clerk is responsible for performing daily clerical and administrative tasks to support daily business operations of the PACE Enrollment Department.
Essential Functions of the Job:

• Ability to handle pressure, interruptions and multiple projects with frequently changing priorities and deadlines.
• Responsible for collecting, editing, scanning, organizing, and filing electronic and paper documents.
• Data entry into multiple databases- Apptivo, Careport, NextGen, TruChart, Epic and other related systems.
• Efficient filing and organizational skills.
• Extreme attention to detail and ability to create reporting to track errors.
• Ensure accuracy in all data, correspondence, and uploads onto the databases.
• Maintain sensitive information in a confidential and professional manner.
• Operating office machinery, including photocopiers, scanners, telephone voicemail systems, email correspondence, and computers.

Additional Duties and Responsibilities:

• Work independently and as effective member of the team.
• Able to work comfortably in a fast-paced environment.
• Ability to balance persuasion with professionalism.
• Strong organizational skills.
• Able to adjust outreach and enrollment strategies as necessary based on data analysis.
• Highly motivated and target driven.
• Familiarity with CRM practices and systems.
• Establish and maintain effective interpersonal relationships with all levels of staff, other departments, agencies, providers, and the public.
• Complies with all department, organization, and government policies & procedures.
• Attends meetings and training courses as required.
• Adheres to and models SYH core values and behaviors of Excellence, Empowerment, Integrity and Respect.
• Adheres to SYH and PACE attendance and punctuality policies and practices.
• Performs other related duties as assigned or requested.
• Demonstrates effective verbal and written communication skills in collaboration with teams to achieve quality, excellence, harmony and problem-solving to obtain stated goals and objectives.
• Demonstrates active listening skills, respect and a positive "Can Do" attitude.
• Exhibits excellent presentation skills, confidently speaks up, follows the appropriate chain of command, and demonstrates effective verbal and written communication skills.
• Maintains a clean, safe and organized work area at all times.
• Performs any other job-related duties as needed, assigned, or requested.

Job Requirements:
Education required:

• High School Diploma or GED.

Experience Required:

• Proven work experience in a role that demands strong administrative skills.

Experience Preferred:

• One year of Medi-Cal, Medicare, managed health care eligibility or senior related sales. Working with the frail or elderly population is a plus.

Verbal and Written Skills to Perform the Job:

• Must be able to communicate effectively and comfortably in public forums.
• Prepares concise and clear reports on marketing and outreach.
• Bilingual (English/Spanish) is preferred.

Technical Knowledge and Skills to Perform the Job:

• Great knowledge of Microsoft applications including Word, Excel, Access and Power Point.
• Computer data entry, analysis and reporting experience is required.
• Knowledge of electronic health data systems including NextGen & Epic is preferred.

Competencies:

• Demonstrated ability to be culturally sensitive and respect diversity, work effectively with individuals of different cultures and socio-economic status
• Passion for service
• Self-starter and highly organized
• Ability to prioritize, and complete a large volume of work within strict time deadlines
• Provide prompt, efficient and responsive customer service.

Equipment Used:

• Computers, phones, personal vehicles, copy machines, fax machines, and other general office equipment.

Working Conditions and Physical Requirements:

• Office setting; prolonged sitting position, walking, filing, occasional lifting of supplies or document boxes. May require weekend and holidays to be worked.

Universal Requirements:

• Pre-employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs.

About Us San Ysidro Health is a Federally Qualified Health Care organization committed to providing high quality, compassionate, accessible and affordable healthcare services for the entire family. The organization was founded by seven women in search of medical services for their families and community. Almost 50 years later, San Ysidro Health now provides innovative care to over 108,000 patients through a vast and integrated network of 47 program sites across the county. San Ysidro Health could not serve our patients without the dedication of our passionate and hardworking employees. Apply today and become a part of our mission-driven team! San Ysidro Health has a long-standing commitment to equal employment opportunity for all applicants for employment. Employment decisions including, but not limited to, those such as employee selection, performance evaluation, administration of benefits, working conditions, employee programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical heredity cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.
Other details

• Pay Type Hourly
• Min Hiring Rate $22.10
• Max Hiring Rate $28.36
• Travel Required Yes

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