Systems Engineer - Tier 2

Job Details
Project details:
As a member of this team you will be supporting our clients nationwide ORAN 5G network and their Private Cloud. The team is preparing for an on-prem (virtualized environment) to cloud migration. To support this migration, we are bringing on DevOps engineers with strong Kubernetes and automation experience.
The migration project is starting in Feb 2025, so between now and then, the team will be ramping up and training on any needed skillsets.
This is a support team with potential to grow into dedicated Kubernetes, Cloud, and Data Engineering teams within the Wireless Cloud organization.

• As part of a Wireless platform team, you will be supporting multiple critical applications byresponding to high volume incidences and providing resolutions to Tier 1 and Tier 2 tickets.
• This team supports 4 teams - Private Cloud, CaaS(Container as a Service), Data Ops and Systems Operations (Shared Services) - the two focal points for this team are Linux and Kubernetes. Horizontal movement for technical expertise expansion is an option! Also room for growth into a Escalation point, Lead etc. is always top of mind for this team.
• Very close knit team and collaborative

Job Title: Systems Engineer - Tier 2
Interview Process: One and done Interviews 45 minutes with client managers
Job Duration: 6 months contract
Location : Littleton Colorado
Shifts: Open shifts available
12 pm - 10 pm MST Wednesday - Saturday
6 am - 4 pm MST Wednesday - Saturday
12 pm - 10 pm MST Sunday - Wednesday
Must Have Skills:

• 7+ years of professional experience, ideally within anenterprise environment supporting high volumes of tickets and incidences.
  • Must have experience as an engineer resolving T1, T2, and T3 tickets
• Platform Support specifically within Linux is primary focus
• Scripting knowledge is helpful: Shell Scripting, Python Scripting, PowerShell Scripting
• Tracking tickets within JIRA and updating completion/documentation as needed
• Kubernetes experience
• Mentorship/training experience

Nice to Have Skills:

• Cloud Native Environments
• Telecom experience

Education/Certification Requirements:

• Associates degree or equivalent

Additional Details:

• Visa dependent resources okay and relocation okay

Day to day:
The ideal candidate will have a strong background in Linux engineering, Kubernetes management, and automation through scripting. You will be responsible for maintaining and optimizing our infrastructure, ensuring high availability, and promptly addressing priority tickets.
Key Responsibilities:

Linux Server Administration:

• Manage, monitor, and optimize Linux servers to ensure high performance and reliability.
• Perform regular system updates, patches, and security audits.
• Troubleshoot and resolve server-related issues effectively.

Kubernetes Management:

• Deploy, manage, and scale containerized applications using Kubernetes.
• Configure and maintain Kubernetes clusters, ensuring optimal resource allocation and load balancing.
• Monitor the health of Kubernetes environments and implement best practices for security and efficiency.

Automation and Scripting:

• Develop and maintain scripts for automation of repetitive tasks (e.g., deployment, monitoring, backups).
• Utilize tools like Bash, Python, or other scripting languages to enhance operational efficiency.
• Implement Infrastructure as Code (IaC) practices using tools such as Terraform or Ansible.

Incident Management:

• Respond to and prioritize support tickets related to infrastructure, application deployment, and operational issues.
• Collaborate with teams to resolve issues and implement improvements.
• Document incidents and resolutions to improve knowledge sharing and reduce future occurrences.

Monitoring and Performance Tuning:

• Set up and maintain monitoring solutions to ensure system performance and uptime.
• Analyze system logs and metrics to identify trends and potential issues.
• Conduct performance tuning of both servers and Kubernetes clusters for optimal resource utilization.

Collaboration and Communication:

• Work closely with cross-functional teams to ensure seamless deployment and operation of applications.
• Participate in team meetings, sharing insights on system performance and improvement opportunities.
• Provide training and support to team members on DevOps best practices.

Continuous Improvement:

• Stay up-to-date with emerging technologies and industry trends in DevOps, cloud computing, and container orchestration.
• Propose and implement improvements to processes, tools, and workflows to enhance team efficiency and effectiveness

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.