Field Service Engineer

Field Service Engineer
Job Locations
US-MA-Billerica | US-NJ | US-MD
ID
2024-16870
Job Function
Service & Support
Overview

As one of the world's leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We've been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 8,500 employees are working on this permanent challenge, at over 70 locations on all continents.

Responsibilities

New opportunity for a Field Service Engineer to install and support high technology equipment in research, pharmaceutical, university and government labs for Bruker BioSpin, a leading manufacturer of nuclear magnetic resonance (NMR), magnetic resonance imaging (MRI) and compact magnetic resonance (CMR) spectroscopy instruments and accessories. The Field Service Engineer works with highly complex equipment that requires advanced understanding of these instruments to perform installation, maintenance, troubleshooting, and repair service activities.

Install new or modified NMR and MRI systems or accessories at customer facilities and ensure full functionality according to specifications.
• Provide on-site technical assistance to install, service, and repair equipment.
• Familiarize and train customers for basic operation of the equipment.
• Secure customer acceptance of installation and repair sign-off.
• Re-qualify the entire instrument after service repair by running complex compounds for verification.
• Serve as a supportive and effective communication link between the customer and company to ensure customer service satisfaction.
• Perform other duties as required.

Qualifications

• B.S. in Electrical Engineering, Electronics, Biotech, Biology or Chemistry discipline.
• Minimum 3 years' work experience diagnosing and repairing complex mechanical, electromechanical and/or electronic equipment.
• Knowledge of NMR, analog electronics, high voltage circuitry/circuits, laser technology, chromatography separation techniques, cryogenics, and ultra-high vacuum technology desirable.
• Strong technical skills involving analytical instrumentation.
• Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with Scientists that possess a Ph.D. (or Master's Degree) in Biochemistry, Biophysics or Microbiology.
• Strong verbal, written, MS Office, computer, technical data, and networking communication and presentation skills, with ability to communicate complex technical issues in an easy to understand manner.
• Excellent organizational skills with ability to work independently, prioritize, multi-task, follow through, and meet deadlines within an entrepreneurial and customer-focused work environment.
• Ability to satisfactorily complete position training requirements
• Attend and actively participate in quarterly scientific technical training programs
• Ability to lift up to 75 lbs., transport equipment and tools in excess of 300 lbs.
• This position requires lifting heavy objects and maneuvering large bulky items (examples: tools, mechanical pumps, rigging equipment, power supplies, field mapper).
• This position requires reasonable dexterity to perform manual functions in confined spaces.
• Proven ability to follow safety standards, practices, and codes.
• Valid Driver License in good standing, issued by resident state required.
• U.S. Citizenship or U.S. Permanent Resident status required.
• Maintain a valid passport with flexibility for domestic and international travel.
• May be required to pass security clearance investigation.

Bruker Corporation offers a comprehensive and competitive benefits package including medical, dental, 401(k), paid vacation, holidays, and tuition assistance (as applicable).

Bruker is a federal contractor and subject to Executive Order 14042. Under Executive Order 14042, all employees must be fully vaccinated against COVID-19 (with limited exceptions for those employees who are unable to be vaccinated due to a medical condition or a sincerely held religious belief). You will need to provide proof of vaccination by submitting a copy of your CDC COVID-19 Vaccination Record Card to Bruker, or obtain a religious or medical exemption, as a condition of employment.

Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.

#LI-DG1

#LI-Remote