Infrastructure Engineer - New York
For this role, you will need to have at least 5 to 7 years of hands-on proven expertise as an Infrastructure Engineer.
This role is key towards promoting and representing IT practices and requires an in-depth knowledge of Apple MAC (iOS) and its supporting desktop applications.
Equally essential is a solid understanding and technical awareness of user collaboration tools for conference and video support, messaging, desktop and mobile telephony, asset management tools, file sharing protocols, user permissions, and folder administration.
Key Responsibilities:
- Support employees and their (Mac) OS X clients, including web-based systems, Microsoft O365 (SharePoint, Email, Teams, OneDrive, Word, Excel, PowerPoint, etc.)
- Responsible for maintenance and upkeep of our backup infrastructure, including daily backups for applications, laptops, servers, and other designated backup hardware.
- Responsibility for monitoring, response, and audit on all NY-based systems.
- Active representation and participation in weekly Change Management meetings.
- Responsible for IT new starter training and inductions.
- Maintain all aspects of IT security systems, including access control and alarm systems.
- Maintenance and upkeep of network management systems (Meraki).
- Collaborate with global IT colleagues to manage global application deployments, updates to desktop, patch deployments, and system updates.
- Manage daily user-related issues and/or risks and escalate as appropriate.
- Ensure adequate stock levels of critical components are checked weekly, and stock-related documents updated and ordered.
- Provide timely reports to Senior IT management and key stakeholders on the progress of dedicated tasks or ongoing activities, by updating the weekly focus report.
Main Skills
- Apple MAC Certification an advantage.
- Microsoft Office 2008+ support essential.
- MAC OSX Server administration desired.
- Active Directory administration essential.
- Azure system administration essential.
- Adobe application support (Photoshop, InDesign, etc.) an advantage.
- Exposure to JAMF Mobile Device Management (MDM) an advantage.
- Microsoft O365 / Azure support an advantage.
- Exposure to backup applications an advantage (Druva).
- Prior experience in supporting 100+ employees an advantage.
- Mobile Device support (iPhone, iPad, and MacBook) essential.
The Client is based in downtown New York, USA.
Salary is circa $65K - $90K.
Please send your CV to us in Word format along with your salary and availability.
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