Parchment, the market leader in electronic credential exchange, is looking for a creative and energetic engineer for the role of DevOps Engineer. You will be part of the Parchment Production Engineering team answering calls for operational advice across the Parchment Technology organization. We work very closely with all of the software development groups to bring a “full-stack” perspective on how applications and infrastructure should work together. Our mission is to bring an automation, availability, and performance perspective while supporting the Parchment Technology organization’s initiatives to continue to improve upon our modern engineering practices and enhance our continuous delivery capabilities.
The position can be based in our office in Scottsdale, AZ, or can be fully remote, and offers a competitive salary for the right individual. The position reports to the Manager of Production Engineering.
Primary Responsibilities
- Assist with building and maintaining Parchment’s infrastructure deployed on cloud providers (such as AWS and Azure) utilizing automation tools (such as Chef and Terraform) with container orchestration through Kubernetes
- Take part in a 24x7 on-call rotation for production and other customer-facing environments
- Troubleshoot and participate in the resolution of production systems, network, and application issues
- Triage and address requests for operations assistance, automate recurring requests and/or make them self service
- Safely perform changes to Parchment’s production environment under the guidance of a senior engineer following a defined change management process
- Assist our Implementation Services team with new customer onboarding activities as well as our Member Services team in member support activities
- Support various software engineering teams as an “ops” person, attending team meetings and advising in an operational best practices capacity
- Assist with networking design and optimization, WAN/LAN, switching, load balancing, and firewall management, both hosted and cloud-based
- Identify key system metrics and ensure adequate monitoring coverage for new and existing services
- Be a sponge! Being a DevOps engineer requires a wide breadth of skills. You will be expected to be a continuous learner on the job.
- Experience building and operating Linux and Windows operating systems
- Experience automating tasks with shell scripts, Ruby, and other languages
- Understanding of Continuous Delivery concepts
- Familiarity with configuration management systems and concepts (Chef, Puppet, Ansible, Salt, etc.)
- Familiarity with IaC (Infrastructure as Code) tools such as Terraform or Cloudformation
- Experience using version control systems, especially Git as part of your daily work
- Familiarity with various containerization technologies, specifically Docker and Kubernetes
- Familiarity with network security and administration, specifically with firewalls, AWS security groups, and AWS load balancers
- Familiarity with monitoring, metrics collection, and graphing systems, such as Prometheus and Grafana
- Self-starting, intellectually curious individual comfortable operating in a fast-paced, ever-changing environment
- Excellent communication skills, both written and verbal
- Professional experience in a web application shop, especially in a DevOps and "continuous deployment" environment
- Experience monitoring and tuning Java and PHP application stacks
- An understanding of caching and scaling strategies at all layers
BS Computer Science with 1+ years of industry experience, or 5+ years in a DevOps or Network Admin role.
Perks & Benefits
- Compensation Range: $110,000 - $130,000
- Comprehensive Health Package: Medical, Dental and Vision
- FSA & HSA program
- 401K company match
- 12 Paid Holidays
- Parental Leave (6 weeks paid)
- PTO - 19 days for 1st year (increases with tenure)
- Work from home equipment provided