System Dev Engineer II, AWS Enterprise Support

Job ID: 2770125 | Amazon Web Services, Inc.

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help define the industry standard for cloud support? AWS Support is a multi-billion dollar business, and AWS Enterprise Support (ES) works with customers from start-ups to Fortune 500 enterprises, and from cloud-native organizations to those just getting started on their cloud journey. Our Technical Account Managers (TAMs) are a global team of cloud experts who help AWS customers adopt, optimize and operate in the AWS cloud at scale.

We are expanding a team focused on building the tools TAMs need to deliver industry-leading support to Enterprise Support customers. We are looking for System Development Engineers (SysDe) who move fast, are capable of breaking down and solving complex problems, and have a strong will to get things done. We work on real world problems on a global scale, own our systems end to end, and influence the direction of our technology that impacts hundreds of millions of customers around the world. Come join us as we develop world class customer support capabilities for Amazon Web Services!

Key job responsibilities

You design and deliver technology solutions which solve difficult business problems. You identify and solve ambiguous problems, architectural deficiencies, or areas where your team’s systems hinder the innovation of other teams, and are learning to do this for other teams in your organization. You work autonomously, but may seek direction at times from peers and your manager. You consider the legacy of the systems you build with your team and how they will scale and evolve over time. Your solutions are pragmatic, efficient, and cost-effective. You make appropriate trade-offs and re-use or extend prior work where possible. You thoroughly test your work. You consistently write clear, accurate, and concise documentation for your own solutions and improve your team’s existing documentation.

About the team

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

1. 2+ years of non-internship professional software development experience
2. 1+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
3. 2+ years of administrative experience in networking, storage systems, operating systems and hands-on systems engineering experience
4. Knowledge of systems engineering fundamentals (networking, storage, operating systems)
5. Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby

PREFERRED QUALIFICATIONS

1. Experience with PowerShell (preferred), Python, Ruby, or Java
2. Experience working in an Agile environment using the Scrum methodology

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Location: USA, CA, Virtual Location - California

Posted: October 28, 2024