Customer Success Engineer, Access

Job Description

Your Career 

As a Customer Success Engineer (CSE) at Palo Alto Networks, you will play a strategic role in driving customer success by providing advanced technical expertise and leadership. You will work closely with CISOs, CTOs, security, cloud, network, and other technical teams from the world’s largest and most well-known organizations, particularly focusing on ensuring successful deployment, adoption, and optimization of our solutions.

This position works within our Secure Access Service Edge (SASE) Customer Success organization, helping customers in their cloud transformation journey. Some solutions you will work with include Prisma Access, SD-WAN, CASB, and others under the SASE portfolio.

Your Impact

Product ExpertiseProvide advanced product-level expertise, leading complex deployments and resolving intricate technical challenges

Serve as the go-to expert for SASE products, guiding customers through sophisticated integrations and customizations

Proactively communicate new features and best practices, ensuring customers are leveraging the full capabilities of Palo Alto Networks solutions

Product AdoptionLead efforts to drive product adoption, conducting in-depth training sessions, and workshops tailored to customer needs

Assess and address gaps in deployment and best practices, translating them into strategic action plans for improvement

Ensure customers achieve operational excellence by fully adopting and optimizing new features

Customer ImpactAct as a strategic advisor, influencing key stakeholders at various levels, including C-suite executives

Manage complex customer engagements, collaborating with account teams to develop and execute high-touch delivery strategies

Lead customer escalations, coordinating with internal teams and resources to ensure timely and effective resolution