About The Team:
A Field Service Engineer (FSE), reporting into Field Service Management will be responsible for the installation, preventative maintenance, troubleshooting, and repairs of the Noah Medical products. The FSE will interface collaboratively with Clinical Staff as well as our patients and will be one of the key faces for Noah Medical. The FSE will provide exceptional customer support and should be able to apply basic engineering theory to accurately diagnose issues, understand root causes, and apply appropriate solutions. The FSE will assist Production and Engineering when needed and as the service schedule allows.
They will additionally provide support to Marketing or Sales for seminars, trade shows, and other demonstrations, as necessary. The Field Service Engineer will also supply feedback to R&D regarding system performance, serviceability improvements as well as customer feedback. They may also be asked to help develop training or service manual materials as time permits. They will be responsible to properly document all activities and jobs performed in accordance with Noah’s Quality Management System policies and procedures. The FSE will also manage and maintain Noah’s assets (tools, equipment, and trunk inventory) in accordance with those same policies and procedures. The FSE should expect to travel within the United States up to 75% of the time initially with reduction as the more FSE’s are hired.
A Day In The Life Of Our Field Service Engineer:
- Provide on demand first and second level technical support to customers including after-hours phone support, holiday and weekend on-site support as required.
- Install, troubleshoot and repair Noah Systems at customer facilities. Must have strong knowledge of electronic, mechanical, and fluid components.
- Perform scheduled preventative maintenance that includes calibrations, hardware or software upgrades and verification of system specifications.
- Become a technical subject matter expert on Noah Medical’s product.
- Ability to address and resolve customer issues and escalations.
- Complete all field service and expense reports according to functional standards.
- Support Marketing and Sales for seminars, trade shows, or demonstrations as required.
- Provide detailed feedback to R&D regarding performance, serviceability, and customer comments.
- Support the development of training and service materials.
- Accurately document all service activities, maintain spares inventory, and provide parts usage and failures within the ERP system.
- Ability to travel up to 75% of the time.
- Responsible for transporting equipment, supplies, or materials to different sites as needed.
- Availability to commute during regular working hours and occasional evenings or weekends, as per job requirements.
- Self-starter with the ability to multi-task and re-prioritize duties throughout the day.
- Excellent communication skills with the ability to interact with customers, patients, and internal personnel.
- Manage and maintain company assets required to perform all necessary job functions.
- Reimbursing certain travel-related expenses, such as mileage or toll fees, in accordance with company policies.
About You:
- Associates degree (Electrical, Electronics, Mechanical or Fluidics) strongly preferred or military equivalent.
- 3-5 years Field Service experience in the Medical Equipment Industry preferred but not required.
- Must have a valid driver’s license and good driving record.
- Ability to charge travel expenses on a personal credit card to be reimbursed by the company.
- Ability to adapt to changing schedules or last-minute travel requests.
- Ability to read, write, analyze, and interpret electronic and fluidics schematic diagrams and flowcharts.
- Ability to respond in verbal or written form (email) to inquiries or complaints from customers or co-workers.
- Excellent computer and technology skills with regards to software applications, (Excel, Word, Outlook, Power Point) ERP databases, and technology innovation.
- Strong organizational skills to plan and coordinate travel routes and optimize time management.
- Possession of a personal, reliable car that is able to transport company tools and equipment.
Workplace Type: Remote
Benefits & Perks (For Full Time Employees):
- Competitive Salary
- Comprehensive health insurance including Medical, Dental and Vision + HSA and FSA options
- Equity & Bonus Program
- Life Insurance (company paid & supplemental) and Disability insurance
- Mental health support through medical insurance programs
- Legal and Pet Insurance
- 12+ paid holidays, 15-20 days of PTO + use-what-you-need sick days
- Paid parental leave
- In-office snacks and beverages
- In-office lunch stipend
- Learning & Development Opportunities: On-demand online training and book reimbursement
- Team building and company organized social and celebration events