(USA) Principal, UX Designer - Content - eCommerce

Position Summary

What you'll do...

Principal Content Designer, eCommerce

Our Design team builds products to enhance the lives of millions of customers across the globe. Walmart Design is innovating the future of shopping and each member of our team plays a pivotal role in shaping the way people engage with our products and services.

The eCommerce design team works to unify retail experiences for customers as they interact with Walmart online, in our apps or visiting our stores. If you are motivated by complex challenges and want to build the future of commerce, a Design role at Walmart could be what you've been looking for.

As a Principal Content Designer for eCommerce, you'll distill complex problems into easy-to-understand experiences, creating content that is purposeful and value-driven for our customers. You will create and champion the highest quality content, helping drive the development of foundational tools, frameworks and resources that allow the team to scale efficiently and deliver excellent, consistent and compelling work. Collaborating with design, product and business partners, you'll positively shape products and foster an inclusive customer experience with your artful use of voice, content best practices and end-to-end UX strategies. You'll employ your great strengths in storytelling to present your vision and content rationale in a compelling, convincing manner to the wider team and leadership.

We're looking for someone with strong skills in problem solving, facilitating working sessions, presenting to and influencing stakeholders, and collaborating with other business functions. Help us identify, define and implement solutions that go beyond words and integrate seamlessly into the lives of our customers.

You'll sweep us off our feet if you have...

• A demonstrated track record working cross-functionally, shipping successful product copy in a fast-paced environment
• Experience facilitating workshops and aligning stakeholders through the use of sound rationale - finding opportunities to bring out the best in people and flex to the needs of the program by refining the messaging
• A deep appreciation for systems thinking and a keen understanding of information architecture, both from a design and content lens
• A positive mindset with a penchant for puzzles. You're nimble and understand innately what 'less is more' means to the user
• The ability to produce great work in short timeframes, multi-task across different projects and platforms and adapt to the ever-changing priorities of the business

• Crafting the strategic vision for your discipline, then delivering a solution with cogent, on-brand product copy
• Solving complex problems with curiosity and openness
• Leading by doing, inspiring, coaching and contributing to the design org's culture
• Collaborating seamlessly and flexibly with cross-functional partners to drive best-in-class thinking from all parts of the organization
• Proactively soliciting, leveraging, and sharing design research, competitive analysis, relevant metrics/KPIs to deliver strategic, engaging, impactful communications
• Thinking holistically through the entire ecosystem of end users and competitors

• Degree in Communications, Journalism, Digital Design, or similar
• 8+ years of experience in UX content strategy/design (not product marketing)
• A portfolio with UX case studies showcasing your craft, impact and collaborative process
• Experience participating in peer reviews and working within a crit culture
• Excellent written and verbal communication

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Perks and Benefits

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans and much more.

Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 5 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area. Option 2: 7 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

• Design certification (for example, IDEOU - Foundations in Design Thinking Certificate)
• Driving product development in a user experience area
• Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area
• Related industry experience (for example, retail, supply chain, eCommerce, healthcare)
• We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.

Primary Location

850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America