Desktop Engineer

Role : Desktop Engineer

Job type : Fulltime

Location : Chicago, IL

Salary -65-70k

Roles and responsibilities:

• IT End User Support Technician
• Requirements and Qualifications:
• Must work well, independently, without supervision, in a fast-paced, high-volume environment and be able to organize and prioritize tasks.
• Excellent troubleshooting and technical support skills; working directly with end users.
• Expert knowledge and hands-on experience with Windows workstations, desktop and laptop hardware, and user access, including account creation, network connectivity, maintenance, and support. (Windows 10, Office 365, Active Directory, Okta, Etc.)
• Required to be punctual, keep all appointments, and available to provide end user support throughout the day.
• Friendly, courteous, customer advocate, dedicated to the success of the business.
• Comfortable working directly with local and remote management, reporting and providing solutions for IT issues.
• Ability to think outside-the-box, deal with ambiguity, and provide creative solutions as required.
• Hands-on professional experience working with Windows 10, Office 365 (Outlook, OneDrive, SharePoint, Teams, etc.), Adobe Acrobat, ServiceNow, Global Protect VPN, PrinterLogic, Okta, SoftPhone, etc.
• Excellent written and verbal communication skills and working knowledge of Microsoft Outlook, Word, and Excel.
• Required to be on-site, at the local office Monday through Friday, excluding company holidays or other office closures.
• Day-to-Day Job Duties:
• Customer Support:
• Be a great customer advocate and positively represent IT.
• Provide on-site and remote support for end users.
• Work directly with end users and management to identify and resolve issues, install and update software, install and configure peripheral hardware, and answer technical questions.
• End User Access and Connectivity:
• Work with local HR team and management to create and manage user accounts in Active Directory and Office 365.
• Troubleshoot and resolve user access and connectivity issues as required.
• Computer Hardware and Software:
• Setup and maintain all computer hardware, including desktops, laptops, docking stations, monitors, mice, keyboards, and desk phones. (Including new desk/office setups and refreshing obsolete equipment)
• Coordinate computer hardware and software orders with procurement team and help manage local inventory.
• Hardware includes laptops, desktops, monitors, docking stations, and other peripherals.
• Software includes Windows 10, Office 365 (Outlook, OneDrive, SharePoint, Teams, etc.), Adobe Acrobat, ServiceNow, Global Protect VPN, PrinterLogic, Okta, SoftPhone, etc.