Salary: 65,949.00-98,943.00 USDFacility: Administrative Regional Training CntrShift: Shift 1Status: Full Time FTE: 1.000000Bargaining Unit: ACE AssociatesExempt from Overtime: Exempt: YesWork Schedule: DaysHours: 8-4Summary:Facilitates a process, people and technology method of transformation. Supports the organizations IT Applications for Catholic Health (CH) facilities. Identifies and implements software solutions for CH business and/or clinical needs. Brings vendor software solutions to CH customers. Serves as a technical liaison. Responsibilities include system installation and maintenance. Performs problem diagnostics, resolution, and documentation. Provides technical and functional analysis, system building, and testing. Prepares specifications and documentation related to systems. Provides support for specific projects. Knows the business and/or clinical processes and the technical mechanics to support the work. The first level does so at a basic to beginner complexity and competency. Procedures for the job are general, and work is supervised and guided by manager or team member. Employee knows and analyzes procedures, interprets them and adapts them with limited discretion as necessary.Responsibilities:EDUCATIONBachelors: minimum one (1) year of job experience in a computer science, business or healthcare fieldAssociates: minimum three (3) years of job experience in a computer science, business or healthcare fieldHigh School Diploma or equivalent: minimum five to six (5-6) years of job experience in a computer science, business or healthcare related experience in lieu of degreeEXPERIENCEBasic computer experience required, with personal computer applications and larger systemsPrevious healthcare information systems experience highly recommendedCandidates for a Clinical team may preferably have related health care specialty experience such as Nursing, Med Tech, Respiratory Therapy, Physical Therapy, or PharmacyCandidates for a clinical team should also be familiar with regulatory requirements applicable to patient care to include, but not limited to, JCAHO, NYSDOH, HIPAA, and OSHA. Clinical team candidates should also be familiar with patient care processes commonly found across the continuum of careIndustry Certifications recognized with preferenceKNOWLEDGE, SKILL AND ABILITYDemonstrated basic knowledge of system concepts, techniques, tools, and standards requiredDemonstrated systems knowledge of assigned application areasDemonstrated good verbal and written communications skillsDemonstrated beginner skills with personal computer applications, including Windows, Microsoft Office applications and teleconferencing toolsGood organizational and analytical skillsAbility to establish good working relationships with hospital staff at all levelsDemonstrated track record of operations and system documentationAbility and means to travel among CH sitesAbility to travel to vendor sponsored training and user events. This may include air travel and overnight stays outside of WNYAbility to successfully complete any required training and/or certifications pertinent to software supportAccess to confidential information and handling of regulated content such as PHI is constant. Some access to confidential business data is includedWORKING CONDITIONSNormal heat, light space, and safe working environment; typical of most office jobsPosition requires flexible scheduling which may include covering evenings, nights, weekends, and holidays in order to provide supportPosition requires routine on call assignment requiring individual to be available by phone and have access to a computer, internet access, and ability to log in. On call responsibilities may also require individual to come on site as necessaryREQNUMBER: 31530