System Engineer

The SCCM Engineer will be responsible for providing design, deploying, configuring and support of desktop technologies in a distributed environment.
Responsibilities include but are not limited to:

• Build and maintain deployments and collections using MECM.
• Distribute and maintain enterprise desktop images.
• Endpoint management for security patches and software upgrades.
• Monitoring updates via automatic deployment rules, update groups, and patch compliance.
• Manage reports including reporting on hardware, software inventory, and software metering.
• Work with NYC Cyber Command and IT security staff to maintain cyber hygiene.
• Create and maintain dashboards to deliver metrics.
• Create and deploy applications with user device affinity.
• Provide hands-on support for packaging and deploying applications.
• Continue to improve and scale the existing platform.
• Provides tier 3 technical support to the Desktop and Software Services Technicians and closely collaborates with Service Desk, Infrastructure, Development, and Intranet teams.
• Provide expertise in troubleshooting Configuration Manager.
• Adherence to technology policies and comply with all security controls.
• Work with application owners to understand application installation and interaction with the desktop.
• Coordinate User Acceptance Testing with IT application owners.
• Documentation of application packaging steps and criteria.

• Minimum 5 years of experience in design, installation, and maintenance of Microsoft Endpoint Configuration Manager (MECM).
• Minimum 5 years of experience providing IT engineering services managing Windows desktops and laptops.
• Experience creating and deploying task sequences for OS Deployments and driver updates.
• Experience maintaining patch compliance/OS upgrades for laptops not connected to network.
• Proven experience within a distributed environment of at least 1000 workstations.
• Application packaging experience.
• Experience with Cloud based technologies such as Microsoft Autopilot, Cloud Management Gateway, and MECM Co-Management.
• Strong understanding of Active Directory, particularly with implementing and troubleshooting of Group Policy Objects (GPOs).