Application Support Engineer

This Montvale, NJ base client has 2 openings for an Application Support Engineer/Database Analyst with strong understanding of software applications, databases and operating systems.

These positions will be a Contract-to-Hire engagement with the opportunity to work a hybrid schedule of 2 days onsite / 3 days remote . Essentially, these roles require good understanding on application issues (L1/L2 experience in application support and software troubleshooting) with proficiency in .NET, C#, SQL, and some PowerShell.

Required Skills & Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• 5-7 years of proven experience in application support, software troubleshooting, or a related technical support role.
• Strong understanding of software applications, databases, and operating systems.
• Proficiency in the following languages: .NET and C#
• Strong SQL skill set (Stored procedures, Joins, optimizing queries, and reviewing non-clustered indexes to find issues.

What You Will Be Doing

Responsible for providing technical support and maintenance for software applications. This role involves troubleshooting issues, ensuring smooth operation of applications, and providing assistance to users. The Application Support Engineer will collaborate with various teams, including development, IT, and customer support, to resolve application-related problems and enhance user experience.

Incident Management:

• Respond to and resolve application-related issues reported by users.
• Track, prioritize, and document incidents using a ticketing system.
• Provide timely updates to users and stakeholders on the status of issues.
• Troubleshooting and Problem Resolution:
• Diagnose and troubleshoot application problems, including software bugs, performance issues, and configuration errors.
• Utilize log files, monitoring tools, and other diagnostic resources to identify root causes.
• Collaborate with development teams to implement fixes and workarounds.
• System Monitoring and Maintenance:
• Monitor application performance and availability using monitoring tools.
• Perform routine maintenance tasks, such as software updates, patches, and backups.
• Ensure applications meet security and compliance standards.

User Support and Training :

• Assist users with application-related questions and provide guidance on best practices.
• Develop and deliver training materials and sessions for end-users.
• Create and maintain user documentation, FAQs, and knowledge base articles.

Collaboration and Communication :

• Work closely with development, QA, IT, and customer support teams to address application issues.
• Participate in regular meetings to discuss application performance, upcoming releases, and support needs.
• Communicate effectively with both technical and non-technical stakeholders.

***This specific role does not allow for C2C consultants***

***Must be authorized to work in the U.S. without sponsorship***